Senior Community Moderator at HubSpot

POS-30508The HubSpot Community Teams mission is to provide a vibrant community where all HubSpot users go to get help share knowledge and connect with the people and businesses around the world who are growing better with HubSpot.The Community Manager is responsible for developing implementing and managing community programs to foster an active and engaged community. Youll work closely with other Community Managers and our broader community to help maintain and scale our network of experts. This role will entail supporting and potentially leading some community programs. Bonus: the team is incredibly collaborative ego-less and we have a GSD mindset.Success in this role will result in maintaining a valuable timely and consistent Community experience for our users with an emphasis on strategic community growth. This individual will play a key role in helping the team move the needle on all of our communitys key performance metrics and will take on new work as we scale and continue to increase case deflections and self-service for the business while nurturing and growing our experts program.In this role youll get to:Complete daily moderation efforts on a variety of communities on a daily basis (no day is the same!) while maintaining excellence for our customers.Day-to-day responsibilities include moderation support content updates and management program and project support reporting and auditing community performanceIntegrate and utilize AI tools and technologies to enhance community engagement support and managementPartner with various stakeholders across the business to achieve project outcomesIdentification and nurturing of external subject matter experts in the HubSpot network who can effectively share their knowledge and respond to specific questions and ultimately support in growing our Champions program.Own escalations that cannot be supported in the community e.g. host-only tasks service frustrations and product errors.Drive progress on initiatives of varying scale and impact including managing elements like communication stakeholders and enrollment.Provide recommendations for continuous improvement.We are looking for people who:Are driven to quickly develop any skills necessary both technical and non-technical to problem-solve issues with the HubSpot product processes or services.Can build and maintain relationships manage expectations and identify roadblocks that require escalation and dealing with product/service feedback.Have excellent communication skills both written and verbal and the ability to be proactive and think aheadDemonstrate leadership qualities and a self-starter mentality proactively aligning community programs with key business objectives.Excel in change management leveraging strong organizational skills to execute complex initiatives and guide stakeholders through new processes and priorities.Are driven by curiosity and an affinity for problem-solving and can always find ways to add new value.Are resourceful and excel in working cross-functionally with other teams across different offices as needed.Adapt quickly to changing priorities and excellent at time management organization and the ability to focus on multiple things while consistently meeting deadlines.Solution-focused and comfortable with ambiguityWant to learn - community management skills can be learned - a good attitude work ethic proactive nature attention to detail and growth mindset are far more important.Are humble adaptable easy-going team-players GSD-mindset SFTC and creative.Pay & BenefitsThe cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.Annual Cash Compensation Range:$54000$81000 USDWe know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.If you need accommodations or assistance due to a disability please reach out to us using this form.At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangementsMassachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.India Applicants: link to HubSpot Indias equal opportunity policy here.About HubSpotHubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.Explore more:HubSpot CareersLife at HubSpot on InstagramBy submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.Required Experience:Senior IC Key Skills English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills Employment Type : Full Time Experience: years Vacancy: 1