Senior Customer Experience Manager at Presidio

Presidio Where Teamwork and Innovation Shape the FutureAtâPresidio were at the forefront of a global technology revolution transforming industries throughâcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.The RoleThe Digital Experience team is looking for a Sr. Customer Experience Manager that works cross-functionally to enhance the overall digital customer experience. As an integral part of the team this role will contribute to creating the strategy and execution of email and on-site communication with existing MyPresidio customers.Responsibilities include:Oversees customer experience initiatives drives satisfaction and manages cross-functional projects.Anticipate and adapt to changing business and market conditionsServe as the voice of the customer in strategy discussions with senior leadershipTroubleshoot issues handle complaints and escalate with solution optionsContribute to annual growth objectivesIdentify and support process improvement opportunities to meet company and customer expectationsLeverage performance data to identify actionable insights and improvementsPartner with leadership to address operational bottlenecks and trendsTranslate complex quantitative data into impactful recommendationsImplement process improvements for operational excellence and scalabilityUse data to derive strategic insights and present recommendations to senior managementCollaborate with cross-functional teams to drive program and process improvementsShare insights to foster collaboration and innovationProvide timely updates on program performance and key metricsTroubleshoot and resolve operational/data challenges with clear communication and sustainable solutions Required Skills and Professional ExperienceBachelors degree in business communications or marketing7-10 years in digital or customer experience rolesExceptional problem-solving and critical thinking skillsResults-oriented detail-focused and strong commercial/business insightProven project management and process improvement experienceProficiency in MS Office and experience with Appcues (or similar tools)Exceptional communication prioritization and organizational skillsAbility to work independently and as part of a teamStrong computer skills including CRM software and social media toolsData-driven with experience structuring and interpreting data for strategic decisionsAnalytical mindset with a track record of measurable improvementsHighly organized team player with a customer-centric attitudeYour future at PresidioJoiningâPresidioâmeans stepping into aâculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inâAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.Hereâyour impact is real.âWhether youre harnessing the power ofâGenerative AI architecting resilientâdigital ecosystems or drivingâdata-driven transformation youll be part of a team that is shaping the future.Ready to innovate Lets redefine whats nexttogether.About PresidioAt Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.For more information visit.*****Applications will be accepted on a rolling basis.Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race color creed religion national origin age sex citizenship ethnicity veteran status marital status disability sexual orientation gender identification or any other characteristic protected by applicable federal state and local statutes regulations and ordinances.To read more about discrimination protections under Federal Law please visit: you have any difficulty using our online system and need an accommodation in the job application process due to a disability please send an email tofor assistance.Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to.Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Recruitment Agencies Please Note:Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.Required Experience:Manager Key Skills Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance Employment Type : Full-Time Experience: years Vacancy: 1