Senior Business Analyst- Bank Customer Resiliency at Capital One

Senior Business Analyst- Bank Customer ResiliencyHave you ever thought about what happens if a customer over-draws their checking account They are in overdraft status and the Bank Customer Resiliency (BCR) team steps in to help manage the risk and customer experience. The BCR Strategy and Analytics optimizes our credit program and strategic intent for collections and recoveries across all retail bank portfolios (Consumer deposit overdraft SBB deposit overdraft and SBB lending). The team plays a key role in reducing losses for the bank and ensuring customers keep their accounts.As a core member of the BCR Strategy and Analytics team this unique credit role offers the best of both worlds: deep expertise in credit analysis combined with broad generalist business analyst skills. You will be at the forefront of credit strategy and execution influencing customer experience shaping collections and recoveries strategy and driving significant impact on vertical P&Ls of BCR strategies.As a Senior Business Analyst on our team youll:Analyze Key Credit Metrics: Own the analysis of trends in critical credit metrics identifying insights and proactively recommending strategy or operational changes to address any concerning patterns.Drive Strategic Projects: Take ownership of high-impact strategic projects from conception to execution. Our roadmap is packed with exciting initiatives including:Building and executing business cases for launching digital communication channels (e.g. SMS in-app messaging) to enhance customer engagement during collections and recoveries.Identifying levers to reduce customer complaints and significantly improve overall customer outcomes.Driving operational efficiencies for execution of strategies.Collaboration with product and technology teams to modernize tools and processes.Collaborate and Lead: Regularly collaborate and lead discussions with diverse teams across the bank including Product Technology Operations and upstream Business Analyst teams.Present to Senior Leadership: Gain significant exposure by presenting your insights and project updates to senior leaders up to the MVP level on at least a monthly basis.Gain Broad Exposure: Develop a general understanding of Retail Bank collaborating with teams focused on Small Business Lending Strategy Deposit Overdraft Strategy Account Opening Eligibility Operations and Marketing.General Responsibilities:Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendationsPartnership: Work closely with colleagues across Capital One including: IT Sales Operations Finance and others to drive improvement in quality volume service and profitabilityStrategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation given that a large part of the business is based on rigorous analytic marketing & credit risk managementStrong business judgment leadership and integrity: He/she should be a tenacious decision maker able to bring a healthy aggressive yet responsible approach to businessStrong communication skills: Impeccable written and oral communication credentials coupled with strategic influencing skills and the ability to drive agreement through intellect interpersonal and negotiation skillsBasic Qualifications:Bachelors Degree in any quantitative field (Business Math Economics Finance Statistics Science Engineering)At least 1 year of experience in analysisPreferred Qualifications:Masters Degree in Business or quantitative field such as Finance Economics Physical Sciences Math Statistics Engineering1 years of experience in Statistical model building1 years of experience in market research1 years of experience in SQL querying2 years of experience in business analysis1 years of experience in consultingCapital One will consider sponsoring a new qualified applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean VA: $109000 - $124400 for Sr. Business AnalystRichmond VA: $99100 - $113100 for Sr. Business AnalystCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital Ones recruiting process please send an email to Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Required Experience:Senior IC Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,Business requirements,JD Edwards,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 99100 - 113100