Senior Customer Success Manager, Major Accounts at Trimble

Your Title: Senior Customer Success Manager Major AccountsJob Location: Lake Oswego OR; Westminster COOur Department: Construction Enterprise SolutionsDo you love working with customers to build strong partnerships drive adoption of SaaS solutions and ultimately ensure the customer realizes value from their investment and grows with you The Customer Success departments mission is to build retain and grow our do this as a liaison for our valued customers to ensure they are set up for success. We are looking to expand our Major accounts CSM team and are searching for a Senior Customer Success Manager for Trimbles Construction Majors CSM team manages our most strategic customers with a white glove approach. We are searching for a creative CSM who is proactive highly driven and experienced in enterprise/strategic Customer Success and/or Account Management. Come join us!What You Will DoThe Senior Customer Success Manager - Major Accounts will focus on empowering the success of their assigned portfolio of customers with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction. This CSM will be expected to properly convey value propositions be the permanent point of contact and internal champion for the customer across all internal Trimble product lines and drive adoption and utilization of their solutions.Coordinate the post-sale experience for Trimble Construction customers enabling them to achieve their desired outcomes and be successfulDevelop and demonstrate a strong working knowledge of Trimbles Construction solutions and communicate the value of our products to our customersBuild and document deep understanding of your customers and their business needs goals and challengesActively foster the success of your assigned book of business through business value conversations active listening business reviews and customer adoption planningOwn and maintain account success plans in collaboration with customer including product utilization / rollout strategyExecute proactive customer reviews to assess overall customer health system utilization current goals value opportunities and customer churn threatsGrow and expand customer product adoption and revenueIdentify risk as well as growth/expansion opportunitiesIdentify and partner with cross-functional teams and SMEs to identify product improvements customer needs industry trends market activities and competitorsWhat Skills & Experience You Should BringMust have 4 years of Customer Success or account management experience in a SaaS company - ideally in ERP construction or related applicationsExperience developing strategies and success plans on assigned accounts to fully realize value of technology solutionsEmotional intelligence - actively listen & understand root cause of issues and how to identify solutions that meet the customers needsExecutive presence - build positive relationships with decision makers executive sponsors and end usersAbility to work cross-functionally to represent the Voice of the CustomerExceptional communication and presentation skills (both written and verbal)Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environmentBe innovative persuasive creative and have a genuine curiosity in the customers business Goal and results-oriented optimistic embraces change and leads with a growth mindsetProficiency in Salesforce and G-Suite highly preferredTarget Salary: Base salary $105682 - $142676Eligible for commissionAbout our Construction Enterprise Solutions sectorWe are focused on bringing a unified business strategy around the following categories: Building Preconstruction Project and Operations Management Finance and Human Capital and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).Our goal is to deliver a unified TC1 offering to our customers including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimbles capabilities in a streamlined and integrated way.Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.Hiring Range$105700.00$142700.00Pay Rate TypeSalaryBonus EligibleNoCommission EligibleYesBenefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.Application Deadline: Applications could be accepted until at least 30 days from the posting date.At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.Trimbles Privacy PolicyIf you need assistance or would like to request an accommodation in connection with the application process please contact Required Experience:Manager Key Skills Business Development,Customer Service,Annual Sales,Contract Negotiations,Revenue Growth,Account Management,Customer Base,Customer Relationships,New Customers,Sales Activities,Trade shows,Corporate Accounts,Sales Goals,Sales Process,Sales Support Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 105682 - 142676