Senior Customer Support Manager Federal CivilLEA at Motorola Solutions

Company OverviewAt Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future. Department OverviewThe Senior Customer Support Manager (Sr. CSM) for the Civil/LEA Federal Markets Division is responsible for ensuring customer satisfaction contractual projects and identifies new sales opportunities for multiple Civil/LEA accounts located in the US along with additional customers globally. The East Coast time and Central Standard time zone is preferred. Travel is required for customer retention and internal business activities.Job DescriptionThe Sr. CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers.Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts.Work closely with Sales Account Management Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business.Be responsible for goal driven business growth account service plans individual goals and further development on customer satisfaction strategies.Be responsible for achieving P&L goals including those for service billings and cost/margin performances.Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group Federal Repair Depot Authorized Service Subcontractors and the National System Support services.The Sr. CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies.The Sr. CSM will be responsible for maintaining customer satisfaction through the Program Management team and other applicable accounts.The Sr. CSM could/should be expected to provide support over various time zones which the program supports (EST and CST)The Sr. CSM will be responsible for forecasting and managing their applicable accounts.The Sr. CSM provides support outside of the typical Sr. CSM role which could include contract management support billing/receivables P&L tracking and contract proficiency.Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for P25 and related wireless technologies.Sales skills and abilities in establishing customer relationships making presentations and closing service support sales opportunities.Must be capable of learning service products putting together creative proposals making customer presentations and forming collaborative strategies with other Motorola sales and support professionals and teams.Must also have more than average skills within Excel for project revenue and margin tracking.CANDIDATE EXPECTATIONS5 years of successful experience with lifecycle service account management systems implementation/integration LMR sales or LMR engineering is desired.Knowledge of Motorola RF systems and products is a plusKnowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word Excel and PowerPoint) is requiredJob performance depends on ability to successfully utilize Oracle and Salesforce applications.Experience with US Federal Government contracts performance is a plusApplicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive Citizen with ability to obtain US Government clearance(s).The Senior Customer Support Manager (Sr. CSM) travels 25% - 50% of the time. Preference will be given to applicants located in Eastern Region.Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.#LI-CC1Target Base Salary Range: $89000 - $113500 USDConsistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.Basic RequirementsBachelors Degree OR 5 years of experience in one of the following: LMR Public Safety Project Coordination Project Management Account Management Customer Support Technical Services Sales with large Government customersor Military experience.Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel Requirements25-50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur :Incentive Bonus PlansMedical Dental Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.Required Experience:Manager Key Skills Building Construction,Hospital management,Cardiac Surgery,EMC,Kitchen Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 89000 - 113500