Senior Developer Support Engineer-West Coast at Airtable

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500000 organizations including 80% of the Fortune 100 rely on Airtable to transform how work gets done.Join Airtable as a Senior Developer Support Engineer and play a pivotal role in supporting our most technical customers and partners. Youll independently resolve complex high-impact cases involving APIs authentication and integrations while serving as an escalation point for advanced issues. This is a unique opportunity to collaborate closely with Product and Engineering drive improvements to our support experience and shape the future of developer and admin support at scale.What youll doIndependently resolve complex technical support cases related to APIs SSO/SAML SCIM automations scripting and integrationsServe as an escalation point for advanced developer and admin support issuesCollaborate with Product and Engineering teams to drive improvements in tooling documentation and product featuresContribute to internal tooling automation and technical content such as scripts documentation and community resourcesMeet or exceed case volume and CSAT targets including solving 35 cases per week and maintaining a CSAT score of at least 4.7Identify and drive process improvements to enhance scalability and the overall support experienceWho you are3 years in advanced technical or developer support roles with strong experience in APIs integrations and enterprise authentication workflowsProven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiencesDeep experience with REST APIs JavaScript SSO/SAML/OAuth and modern web debugging toolsExperience with SCIM provisioning enterprise governance workflows or advanced Airtable admin/developer surfacesStrong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environmentsBackground contributing to internal tooling automation or technical content such as scripts documentation or community resourcesAirtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds experiences abilities and perspectives. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any characteristic protected by applicable federal and state laws regulations and ordinances. Learn more about your EEO rights as an applicant.VEVRAA-Federal ContractorIf you have a medical condition disability or religious belief/practice which inhibits your ability to participate in any part of the application or interview process please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.#LI-RemoteCompensation awarded to successful candidates will vary based on their work location relevant skills and experience.Our total compensation package also includes the opportunity to receive benefits restricted stock units and may include incentive compensation.To learn more about our comprehensive benefit offerings please check outLife at Airtable.For work locations in the San Francisco Bay Area Seattle New York City and Los Angeles the base salary range for this role is:$119000 - $155000 USDFor all other work locations (including remote) the base salary range for this role is:$107000 - $139600 USDPlease see our Privacy Notice for details regarding Airtables collection and use of personal information relating to the application and recruitment process by clickinghere. Stay Safe from Job ScamsAll official Airtable communication will come from an @ email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt contact us at . Learn more about avoiding job scams here.Required Experience:Senior IC Key Skills Cluster,B2C,Cost Estimation,External Audit,Concrete Pump Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 119000 - 155000