Senior Director, Administrative Strategy & Systems Design at EAB

Job DescriptionJob DescriptionAbout EABAt EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards. For more information, visit our Careers page. The Role in Brief:Senior Director, Research and Strategic Advisory Services Focus Area: Administrative Strategy & Systems Design Senior Directors on our Strategic Advisory Services team (within the Research Discovery & Design division) oversee research studies for a specific terrain: Administrative Effectiveness. The Senior Director will manage a team of researchers to set and execute a compelling research, event, and service agenda for university Chief Business Officers (CBOs) and Chief Operations Officers (COOs). You will craft practical deliverables (e.g., self-audits, toolkits, executive briefings) and experiences (e.g., executive presentations, interactive workshops) that provide actionable advice and help partners translate that research into clear decisions and results on their campuses. You will work closely with Research leadership and other terrain teams, contributing to cross-silo projects like EAB’s annual State of the Sector presentation. You will also work with other departments in EAB, including Research Commercial, Strategy, and Delivery teams. This Administrative Effectiveness team primarily works on research topics related to cost management, revenue generation, and efficiency and effectiveness. Recent research topics in this terrain have included financial planning, university space optimization, organizational transformation, and workforce development.A successful candidate for this position will: Bring exceptional judgment and professionalism, with the ability to communicate complex ideas succinctly and confidently in executive conversationsBe energized by intellectual challenge and motivated by results, showing initiative, adaptability, and follow-through in fast-moving settingsBring the mindset of a strategic advisor, not just a researcher, combining analytical rigor with a deep understanding of institutional strategy, governance, and market dynamics Possess a business- and product-oriented mindset, contributing to EAB’s product strategy and identifying opportunities to strengthen our market positionBe eager to shape EAB’s thought leadership, getting smart on a wide variety of topics quickly, developing distinct points of view on key issues in business affairs, and contributing to strategic and intellectual debates with peers and senior leadersHave experience beyond academic research and publications to include consulting, client-responsive projects, or advisory work that translates insights into strategy and actionThis role can be based in Washington D.C. and is also open to remote candidates in the continental U.S. The position may require occasional travel (up to approximately 15-30%) for presenting research findings to our partners as well as facilitating strategy sessions.This role is also listed as Senior Director, Research and Strategic Advisory Services (Administrative Effectiveness) for posting purposes; the official and internal title of this hire is expected to be Senior Director, Research and Strategic Advisory Services to align with EAB business norms. Primary Responsibilities: Research Leadership: You are an intellectual leader of research initiatives in the administrative effectiveness terrain. You ensure EAB has a clear point of view on evergreen and emerging challenges, provide practical advice and implementation support to help CBOs and COOs - as well as broader university cabinets, including the provost, CIO and president - make critical decisions. In consultation with Research leadership and internal partners, you set and execute compelling research agendas that address real-world strategic and operational problems, balancing client needs with business priorities and terrain capacity and skillsets. You use market feedback to ensure research is actionable and cutting-edge for clients. You collaborate with leaders in related terrains (e.g., Dynamic Strategy; Academic Innovation; IT Strategic Advisory Services) to align differing points of view, and share best practices, emerging trends, and elevate insights.Terrain Expertise: Develop and maintain terrain mastery over primary issue areas for administrative effectiveness: cost containment, revenue growth and diversification, efficiency and effectiveness, IT and Facilities strategy, automation and generative AI embedment, talent management, space management, and environmental sustainability. You serve as a trusted subject matter expert in these areas, providing tailored advice and presentations for clients and build a network of relationships with CBOs and COOs at client universities. You monitor relevant news, trends, and innovations within the terrain, and expand the terrain based on market feedback and opportunity assessment(s).Product Strategy: You collaborate with Research leadership to set and execute 6-to-12-month terrain roadmaps. Your partner with Marketing, Sales, Account Management, and Partner Success to train internal staff and develop compelling commercial and service strategies to drive partner outcomes and revenue growth. You identify opportunities to innovate and grow the product through new services and value drivers for clients.Team and Talent Management: You manage research project teams (2-4 staff), providing tailored coaching to develop individual staff, including managers with their own teams. You ensure terrain projects are completed on time and consistent with EAB’s quality standards. You lead and deliver a set of your own research and product projects.Basic Qualifications: Bachelor’s degree, with an excellent academic record8-10+ years of post-Bachelor’s work experienceIn-depth understanding of education industry and the specific role that CBOs and COOs play in strategy, decision making, and operationsSuperior verbal, written, facilitation, and presentation skillsAbility to create compelling narratives through written deliverables, data visualization, graphics, and slidesExcellent relationship building and collaboration skillsWillingness to travel up to 30%Experience with at least three of the following:Administration and business managementFacilities and operations managementIT and data strategyManagement or strategy consultingProduct strategy, market positioning, or brand managementPeople/team management2-year or 4-year educationLong-term or primary and secondary researchIdeal Qualifications: Advanced degree or equivalent experience demonstrating strategic, analytical, and business problem-solving capability (MBA, MPP, JD, PhD, or similar)Background in quantitative data analyses, especially using national data sources like IPEDSExperience working with client executives, either at a college or university, or as a consultant or advisorExperience piloting and deploying internal AI support toolsDemonstrated ability to distill market and terrain insights, drawing on client interactionsExperience producing written content and deliverables for an executive-level audience (e.g., blogs, briefings, presentations)Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspirationIf you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day. Compensation: The anticipated starting salary (base) range for this role is $108,000 - $148,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance. Benefits: Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:· Medical, dental, and vision insurance plans; dependents and domestic partners eligible· 20+ days of PTO annually, in addition to paid firm and floating holidays · Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each) · 401(k) retirement savings plan with annual discretionary company matching contribution· Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans· Employee assistance program with counseling services and resources available to all employees and immediate family · Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation · Fertility treatment coverage and adoption or surrogacy assistance· Paid parental leave with phase back to work program for birthing and non-birthing parents· Access to milk shipping service to support nursing employees during business travel· Discounted pet health insurance coverage for dog and cat family members· Company-provided life, AD&D, and disability insurance· Financial wellness resources and membership in a robust employee discount program· Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities Benefits kick in day one; learn more at eab.com/careers/benefits.This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard. To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.