Senior Director, Rare Disease Navigator (Secondment 12 Months) at Pfizer

WHY PATIENTS NEED YOUAll over the world Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer a global leader in the biopharmaceutical industry is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.WHAT YOU WILL ACHIEVEThe Pfizer Connect Navigator Lead is a member of the Pfizer Connect Leadership team. The role is directly accountable to build out and establish the Navigator Function within Pfizer Connect and lead the commercial (non-sales) customer service function. The Navigator roles are designed to engage customers through remote virtual channels focused on ensuring awareness and understanding of Pfizers Rare Disease products and related resources. The team is a part of Pfizer Connect our virtual engagement centers and are responsible for assigned Rare Disease HCPs and their offices. The Navigators enable a seamless engagement across Pfizer functions tools and resources for the HCP and their office. They coordinate all support including with other SMEs as necessary and educate on relevant products with materials developed specifically for a more scientific addition they may engage in environmental shaping or market development efforts related to the pipeline.HOW YOU WILL ACHIEVE ITDevelop and execute a strategy to define deliver and measure our ability to provide proactive HCP education customer support and SME connectivity in a non-sales commercial capacityBuild and lead a new team in the Rare Disease Navigator space that is a diverse and qualified. Developing their skills and capabilities via coaching and performance management to ensure a high level of therapeutic area knowledge deep scientific expertise and credibility with assigned product(s) creating an optimal customer experienceBuild a new function and an entirely new approach at Pfizer Connect with the Rare Disease Navigator roles.Ensure team members are collaborating effectively across commercial and non-commercial colleagues to meet HCP educational and resource needs creating a truly simple single point of contact for assigned officesEngagement of non-traditional HCP approach / reaching community does not prescribe so need to develop the engagement approachWhere needed help to identify the correct SME and facilitate support across the enterprise to meet HCP requestsStrategic Leadership Contributing to and siting on the Pfizer Connect Leadership Team the NA Rare Disease Leadership Team and the Rare disease sales teamWork to continually improve the level of service provided by the team recommending enhancements to materials technology approach or process. Identifies and shares best practices across the team that enhance HCP knowledge and awareness of Pfizer products and servicesStays current with the HCPs market and therapeutic area providing relevant insights to the Navigator and BU teams about current or pipeline productsOptimizes virtual engagement skills for themselves and their team and is proficient in all virtual tools and technology including Galaxy and PfizerProEnsures actions of self and team are fully compliant; has complete understanding of all relevant compliance laws policies and processesAs a member of the Pfizer Connect Leadership Team works with the VP and peers to build & scale a diverse Pfizer Connect team that is representative of our customers and implement best-in-class processes and measurable initiatives that will drive customer experienceEnsure appropriate integration of the team with BU colleagues SMEs and other Pfizer Connect membersBuilds strong team culture colleague engagement and morale Promotes a feedback culture and continuous improvement mindset in team to assess quality of customer experience (e.g. uses virtual pulse surveys team barometers customer feedback) Develop training curriculum and coaching strategies to ensure continuous development of NavigatorsEstablish reporting and analytics to inform operational performance continuous improvement and executive readoutsPartner with key stakeholders to ensure comprehension of the Navigator and its relationship to supporting functions to ensure complianceBecome the expert in the Navigator space within Pfizer ConnectSets team goals and hold team members accountable for consistent adherence (e.g. scientific knowledge communication compliance use of technology.QUALIFICATIONS Must-HaveBA/BS with 12 years of experience MBA/MS with 10 years of experience OR PhD or JD with 7 years of experience.Minimum 15 years experience required 8 with advanced degree preferably in pharmaceutical sales biotech or medical device sales role customer-oriented delivering right experienceMinimum 5 years of direct people management experience requiredExperience and proven track record in Healthcare Customer Engagement (HCPs and Accounts)Strong business acumen superior communication skills and a documented record of successThe ability to develop strong professional relationships virtually in a dynamic and challenging environmentStrong presentation and communication skillsCustomer-centric problem-solving mindsetAbility to work in ambiguity and draw insights from broad data sourcesExceptional project management decision-making and problem-solving skillsTrack record of working collaboratively and developing strong partnerships at all levels across the organizationProven ability to manage through changePromotes a strong risk and controls environment by adhering to all processes and proceduresProven ability to excel with complaint cross-functional engagement to deliver on customers needsProven ability to communicate and educate providers on complex clinical and disease state informationExperience with virtual engagement technology and CRM Ssystems (Microsoft Teams WebEx Zoom).Nice-to-HaveMD/DVM with 5 years of experience.3-5 years pharmaceutical or related healthcare experience preferredRelevant therapeutic experience and expertise preferredProduct launch experience preferredStart-Up experienceExperience in multiple healthcare ecosystems (Medical Group Hospital Integrated Delivery Systems)Experience working with key thought leaders or high influence customers in large group practices or hospitals preferredNON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS Some domestic travel may be required primarily between HQ and Pfizer Connect CentersOTHER JOB DETAILSLast Date to Apply for Job:December 16 2025Additional Location Information:US - FL - TampaEligible for Relocation Package NOSecondment 12 monthsIf you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for12 months or longer you will be required to turn in your fleet vehicle for the duration of the non-driving secondment. Please refer to the Fleet Policy and Procedures document for more information.There will be no change to your current work location.Position is considered Flexible and colleagues are expected to comply with Log In For Your Day(LIFYD) requirements at site location (e.g. about 2.5 days a week in office). Relocation assistance may be available based on business needs and/or eligibility.Sunshine ActPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care providers name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.EEO & Employment EligibilityPfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing please email. This is to be used solely for accommodation requests with respect to the accessibility of our website online application process and/or interviewing. Requests for any other reason will not be returned.SalesRequired Experience:Exec Key Skills FDA Regulations,Management Experience,Manufacturing & Controls,Biotechnology,Clinical Development,Clinical Trials,Drug Discovery,Project Management,Filing,Team Management,Leadership Experience,Chemistry Employment Type : Full-Time Experience: years Vacancy: 1