Director of Strategy & Operations at ShipMonk

Job DescriptionJob DescriptionAbout ShipMonkShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.Why ShipMonk?We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.Our Core ValuesOur values are the heart of our culture. We're looking for individuals who embody these principles every day.● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes.● People make ShipMonk: We believe in our team and invest in our people.● Change the score: We challenge the status quo, constantly innovating and improving.● Get sh*t done: We're a fast-paced, high-growth company that values action and results.Role SummaryThe Director of Strategy & Operations is a force-multiplier for ShipMonk's executive team. You'll translate company strategy into clear roadmaps, orchestrate cross-functional execution (Ops, Product/Engineering, Finance, Sales, CX), and drive continuous improvement across the business. This role blends strategic planning, program leadership, analytics, and hands-on operational excellence.What You'll DoStrategic Planning & OKRsLead annual/quarterly planning cycles, define company and departmental OKRs, and run the operating cadence (QBRs, MBRs, weekly exec reviews).Program & Portfolio ManagementStand up and run mission-critical, cross-functional initiatives (e.g., new site launches, network optimization, SLAs, cost-to-serve programs, new product rollouts).Build program KPIs and governance to ensure on-time, on-budget delivery.BizOps ExcellencePartner with departmental resources to stand up and iterate on internal BizOps processes (Product GTM, Support Flow, At-Risk Management, etc), ensuring proper governance structure, process, and tooling to streamlineData & InsightsPartner with Data/Analytics to design executive and departmental dashboards that provide actionable insightsDrive root-cause analysis and corrective action for service exceptions, such as merchant complaints or missed performance metricsCustomer & Commercial SupportDirectly support merchants as needed, leaning in as a subject matter expert on ShipMonk strategy and continuous improvement for customer QBRs or sales prospectsOrg EnablementDesign an effective organizational structure that streamlines strategy into program and project executionScale a small existing team by continuing to prove outsized valueWhat You'll Bring7+ years in strategy/ops roles within 3PL, e-commerce fulfillment, logistics, operations, or top-tier consulting with deep operator exposure.Demonstrated success leading cross-functional programs from 0→1 and 1→n in a fast-scaling environment.Advanced analytical ability (Excel/Sheets, SQL or BI familiarity), and comfort working with imperfect data to make decisions.Executive communication: clear narratives, structured problem solving, and stakeholder management from floor to boardroom.People leadership: hiring, coaching, and developing talent.ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.