Senior Director, Unemployment Cost Management at Experian

Experian Employer Services DescriptionAs the world of work evolves human capital management must keep pace. Employers have been looking for scalable client-focused response Experian has brought together the industrys experts to offer a suite of specialized solutions delivering unmatched service trusted experience and client-inspired innovation. We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian.Your role:The Senior Director of Unemployment Cost Management will lead the Unemployment Management Delivery Service being a trusted partner with a broad range of team members at all levels. You will report to Experians Vice President Delivery and Fulfillment. Your role will involve:Leading and managing the Unemployment Claims Management team to achieve individual team and company goalsMaintaining continued improvements of the unemployment claims processing system to drive automation and customer-facing enhancementsLeading and managing the team who facilitates strong execution of power of attorney documents on behalf of clients; provides proactive review and analysis to maximize program effectivenessEstablishing building relationships and collaborating with internal teams such as Customer Success Product Implementation Sales Finance and MarketingEstablishing building relationships and collaborating with external partners such as our clients NASWA and individual state workforce agencies (SWAs) and supporting them various waysCommunicating at all levels to deliver high-quality client service consistent with Experian operational standards and practicesIndependently tackling multiple tasks and managing responsibilities for self and team(s)Consistently achieve productivity and performance measurementsLeading change anticipating how other teams might be impacted utilizing effective change management tools and processes and facilitating scoping and process with themAssessing client needs and ensuring that the correct service team is put in place to develop a customized partnership with each clientLeading the Unemployment Client Delivery Team currently consisting of 100 staff members who provide industry-leading customer service to ensure timely and accurate processing of unemployment claims and coordination and representation of unemployment hearings for a large volume of Fortune 500 CompaniesQualifications : An unemployment industry expert with 10 years of experience who has a thorough understanding of the intricacies involved in the UI industry8 years of proven leadership experience in unemployment management or relevant operations area10 years of experience in processing claims coordinating and representation at unemployment hearings UI State Integrity laws and prior experience with managing a diverse group of tenured and experienced unemployment professionalsAbility to support and grow the existing team and be a driving force in their continued successMust have an understanding of the State Information Data Exchange system (SIDES) programExperience leading an Operations function demonstrating a breadth and depth of operational service delivery management expertise focused on service quality people process and technologyStrong partnering and influencing skills Ability to work with a broad cross-functional team understand their needs and ensure an optimal business and technology solutionAbility to effectively impart information in a broad range of ways from individual conversations to broad online training from junior employees to senior leadershipCustomer-focused mindset to ensure consistent delivery of customer-centric solutionsAbility to work with a team by communicating building cross-functional relationships listening and remaining focused on client satisfaction Experience with preferredExcellent organizational and project management skillsBachelors degree MBA or relevant Masters Degree preferredAdditional Information : Benefits/Perks:Great compensation package and bonus planCore benefits including full medical dental vision and matching 401KFlexible work environment ability to work fully remote hybrid or in-office #LI-remoteFlexible time off including volunteer time off vacation sick and 12-paid holidaysOur uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.#LI-RemoteRemote Work : YesEmployment Type : Full-time Key Skills Abinitio,Heavy Machinery,Airport Security,Contract Attorney,Environmental Science,Heavy Equipment Department / Functional Area: Data Management Experience: years Vacancy: 1