Senior Education Account Representative at Dow Jones & Company

Job Description:Account Manager EducationJob DescriptionWhen you join Dow Jones you become part of one of the most dynamic creative and savvy news and information companies in the world. As a global leader in news and business intelligence were newswires websites newspapers apps newsletters databases magazines radio and television--including some of the widest-read and most-respected brands such as Factiva The Wall Street Journal and Barrons. Our media inform the discussions and decisions that are vital to the worlds commerce while our databases make the business world more transparent allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages we enlighten and inspire audiences with authoritative differentiated and trusted content.Our corporate subscriptions team is seeking an account manager to drive customer retention and revenue expansion. This role requires a mix of relationship management problem-solving and strategic growth skillsCustomer Success ManagerDrive renewals reduce churn and upsell where appropriate within the assigned account base of education customersGrow education client portfolio through new businessAct as a trusted advisor maintain regular communication with customersProvide training resources and best practices to maximize adoption across education clientsOrganize workshops and webinars to improve proficiency of subscription offerings.Address customer concerns and challenges proactively to drive future retention and growthAchieve individual revenue or seat targetsGather customer feedback to enhance new product developmentAdvocate for customers internally by work with product support and marketing teamsUse platforms such as Salesforce and other sales-related resources to track health of sales pipelineStay up-to-date on Dow Jones suite of enterprise subscription solutionsAttend (where appropriate) industry trade shows and eventsSkills & Experience7 years of experienceStrong ability to build and maintain relationships with clientsExperience acting as a trusted advisor to ensure customers maximize the value of the productAbility to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)Experience gathering customer feedback and collaborating with internal teams (Product Support Marketing) to drive improvementsBackground in subscription-based sales or enterprise account managementProficiency in Salesforce or other customer success platformsExperience working with higher education K-12 institutions or librariesBackground in training instructional design or educator engagementReasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:Dow Jones - Media SalesJob Category:SalesUnion Status:Union rolePay Range: 90000.00 - 110000.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:Senior IC Key Skills Business Development,Sales Experience,B2B Sales,Time Management,Customer Service,Communication skills,Cold Calling,Math,Retail Sales,Account Management,Outside Sales,Relationship Management Employment Type : Full-Time Experience: years Vacancy: 1