Senior Epic Web and Services Server Administrator at Dell Medical School

General Notes This position supports Epic infrastructure operations across production and non-production environments, ensuring the reliability, performance, scalability, and security of critical Epic technologies. The role collaborates closely with application, infrastructure, cybersecurity, networking, and clinical informatics teams to support enterprise healthcare operations.

Purpose The Senior Epic Web and Service Server Administrator is responsible for the installation, configuration, administration, monitoring, maintenance, and operational reliability of Epic web and service server infrastructure. This role serves as a subject matter expert for Epic infrastructure technologies and supports system performance, continuity, interoperability, and security across enterprise healthcare environments.

Responsibilities Administers Epic Web and Service Server Infrastructure

• Install, configure, administer, and maintain Epic web and service server infrastructure
• Support Epic technologies including Web BLOB, MyChart, Interconnect, Hyperspace Web, and BCA
• Maintain Epic printing infrastructure and print queues
• Support Epic Imprivata configuration and browser allow list maintenance

Supports Interconnect, IRIS Integration, and Connectivity

• Assist with IRIS-side Interconnect configuration and connectivity support
• Troubleshoot interface and web service connectivity issues
• Coordinate with integration and database teams to ensure optimal functionality
• Validate secure communication between Epic environments and external systems

Troubleshoots and Resolves Technical Issues

• Troubleshoot infrastructure, web services, application, and connectivity issues
• Perform root cause analysis and implement long-term solutions
• Serve as escalation point for complex system issues
• Analyze logs, metrics, and system behavior to identify performance bottlenecks

Manages Secure Data Exchange and Certificates

• Support Axway Secure Transport MFT flow engineering and secure data movement operations
• Manage and maintain DirectTrust certificates supporting TEFCA, CareQuality, and eHealthExchange connectivity
• Ensure data exchange processes meet security and compliance requirements
• Collaborate with cybersecurity teams to mitigate risks

Applies Upgrades, Patches, and Lifecycle Maintenance

• Apply Epic upgrades, platform patches, and maintenance updates
• Coordinate deployment activities within change control frameworks
• Validate system stability following updates
• Maintain version control and environment consistency

Supports Change Management and Release Processes

• Participate in enterprise change control and release management processes
• Document changes and ensure compliance with governance standards
• Coordinate with stakeholders to minimize operational disruption
• Maintain deployment schedules and communication plans

Supports Business Continuity and Disaster Recovery

• Support business continuity and disaster recovery activities
• Participate in downtime planning and failover testing
• Maintain system redundancy and recovery procedures
• Ensure readiness for unplanned outages

Collaborates and Drives Cross-Functional Execution

• Collaborate with Epic application teams, infrastructure engineers, network teams, and cybersecurity teams
• Provide technical guidance and mentorship to team members
• Support cross-functional problem-solving and system improvements

Develops Automation and Documentation

• Develop and maintain scripts or automation solutions
• Maintain technical documentation and environment standards
• Establish operational procedures and best practices
• Contribute to knowledge management and continuous improvement

Marginal or Periodic Functions

• Participate in enterprise architecture or infrastructure strategy initiatives
• Support vendor coordination and technology evaluations
• Assist with audits, compliance reviews, and accreditation activities
• Provide after-hours and on-call support for critical system incidents
• Represent infrastructure teams in governance or project meetings
• Adhere to internal controls and reporting structure
• Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Expertise

• Apply expertise in Epic web and services architecture and supporting technologies
• Solve complex infrastructure issues independently
• Advise on system design and optimization strategies

Problem Solving

• Diagnose multi-system failures and implement corrective solutions
• Anticipate and mitigate infrastructure risks
• Develop proactive solutions to improve system reliability

Functional/Technical Skills

• Configure Epic platforms and related infrastructure components
• Support secure data exchange and integration technologies
• Apply automation and scripting where appropriate

Informing

• Communicate system status and incidents to stakeholders
• Document technical standards and processes
• Provide guidance to non-technical partners

Peer Relationships

• Work effectively across IT and clinical teams
• Contribute to shared problem solving
• Support team cohesion and knowledge sharing

Learning on the Fly

• Learn new Epic modules and infrastructure tools
• Apply emerging best practices
• Stay current with industry trends

Drive for Results

• Meet uptime and performance goals
• Complete projects on schedule
• Maintain effectiveness under pressure

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Six years of experience supporting enterprise application or infrastructure environments
• Experience supporting Epic web and service server infrastructure in production and non-production environments
• Experience participating in Epic upgrades, operational maintenance, troubleshooting, and change control processes
• Experience collaborating with infrastructure, networking, cybersecurity, and application support teams
• Experience supporting highly available, mission-critical healthcare systems

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in Information Technology, Healthcare Informatics, or a related field
• Eight years of experience in Epic infrastructure or enterprise healthcare systems
• Experience supporting Epic ECSA or WSSA operational functions
• Experience with healthcare interoperability standards and SMART on FHIR integrations
• Experience supporting DirectTrust, TEFCA, CareQuality, and eHealthExchange frameworks
• Experience with enterprise MFT platforms and secure file transfer solutions such as Axway Secure Transport
• Experience supporting patient-facing technologies such as MyChart, Care Everywhere, or Digital Front Door initiatives
• Experience supporting eFax and document exchange platforms such as Concord or similar vendors
• Experience with Epic Nebula, Cosmos, interoperability analytics, or data exchange initiatives

Licenses/Registrations/Certifications

Required

• Epic certification relevant to web or service server administration (or obtained within six months of hire)

Preferred

• Epic Certifications for Web BLOB, BCA, Epic Print Service, MyChart, Interconnect, and Hyperspace Web
• Microsoft Certified: Windows Server or Azure Administrator
• VMware Certified Professional (VCP)
• ITIL Foundation Certification
• Linux or Red Hat Certification
• Healthcare interoperability or security certifications

Salary Range $105,000+ depending on qualifications

Working Conditions

• Standard office environment and equipment
• Repetitive use of a keyboard and computer
• May provide after-hours and on-call support for critical system incidents
• May be exposed to occupational hazards such as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs . click apply for full job details