Senior Event Manager Conrad New York Downtown at Hilton

The stunning Forbes 4-Star Conrad New York is looking for a Senior Event Manager to join the Events Team!Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan featuring 463 rooms 30000 square feet of banquet space and 3 food and beverage outlets. This includes a 3-meal restaurant rooftop bar and in-room dining.Want to learn more Hotel Website Instagram Facebook YoutubeWhat will I be doingAs Senior Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. As Sr. C&E Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planners primary contact following turnover on property and is responsible for his/her experience. Specifically your essential functions will be to perform the following tasks to the highest standards:Organize plan and prioritize your duties by developing plans and goals.Timely communication to internal and external clients via telephone email written documents or in person.Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.Demonstrate knowledge of job systems products systems and processes.Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.Selling and influencing both internal and external clients.Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.Participate in customer site inspections and assist with the sales process as necessary.Other duties as necessary based on business needs. Regular attendanceWhat are we looking forMinimum Years of Experience: one (1) year of Hospitality-related experience at the manager level.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Knowledge of the hotel property management systems (Delphi fdc)Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:Hospitality - Were passionate about delivering exceptional guest experiences.Integrity - We do the right thing all the time.Leadership - Were leaders in our industry and in our communities.Teamwork - Were team players in everything we do.Ownership - Were the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!The Benefits Hilton is proud to support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:Access to pay when you need it through DailyPayMedical Insurance Coverage for you and your familyMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)Go Hilton travel program: 100 nights of discounted travelCareer growth and developmentTeam Member Resource GroupsRecognition and rewards programs*Available benefits may vary depending upon property-specific terms and conditions of employment.#LI-SJ3EOE/AA/Disabled/VeteransRequired Experience:Manager Key Skills Splunk,IDS,Solarwinds,Cybersecurity,Hospitality Experience,FedRAMP,Mobile Marketing,Event Planning,Events Management,Event Marketing,Cloud Development,Siem Employment Type : Full-Time Experience: years Vacancy: 1