Senior Event Manager Hilton Chicago at Hilton

The BenefitsThe estimated annual salary for this role is between $73000 and $78000 and is based on applicable and specialized experience and location. This role also has the opportunity for quarterly team bonus incentiveHilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:Medical Insurance Coverage for you and your familyBest-in-Class Paid Time Off (PTO)Complimentary Meals in the Team Member RestaurantComplimentary Access to the Hotel Athletic ClubGo Hilton travel program: 100 nights of discounted travelMental health resources including Employee Assistance Program subject to eligibilityParental leave to support new parent401K plan and company matchEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discountContinuing Education opportunitiesCareer growth and developmentRecognition and rewards programsThe Hilton Chicago is excited to welcome a Senior Event Manager to the team to oversee and service large-scale groups for our iconic property! This is an incredible opportunity to create unforgettable experiences at one of Chicagos most legendary hotelshome to the citys largest event and meeting space.Were seeking a candidate with 4 years of event experience within a mid- to large-size hotel a strong understanding of hotel event operations and a passion for delivering exceptional guest experiences. The ideal person is a proactive leader a creative problem-solver and someone who thrives in a collaborative high-energy environment.Join a fun supportive team and work alongside some of the best leaders in the industry.Position StatementAs Senior Event Manager you will be responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.Position SummaryAs a Team Member in this role you will be responsible to:To organize plan and prioritize your duties by developing plans and goals.Timely communication to internal and external clients via telephone email written documents or in person.Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.Demonstrate knowledge of job systems products booking systems and processes.Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.Selling and influencing both internal and external clients.Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.Participate in customer site inspections and assist with the sales process as necessary#LI-JW1EOE/AA/Disabled/VeteransRequired Experience:Manager Key Skills Splunk,IDS,Solarwinds,Cybersecurity,Hospitality Experience,FedRAMP,Mobile Marketing,Event Planning,Events Management,Event Marketing,Cloud Development,Siem Employment Type : Full-Time Experience: years Vacancy: 1