Senior Field Services Engineering Tech Los Angeles (Aesthetics Med Device) at Bausch Health

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesnt just wait for change but actively creates itwhere your skills and values drive our collective progress and impact.This position is located in Los Angeles CA.The Senior Field Service Engineering Technician provides advanced technical support for Solta Medical systems through on-site service and remote troubleshooting. This remote role ensures optimal system performance and customer satisfaction by performing installations maintenance and repairs while also supporting escalations and field analysis. The position partners closely with Product Support Depot and Engineering teams to drive service quality and continuous improvement.Principle Responsibilities and Duties:Note: The following are meant to be representative but not necessarily all inclusive of the duties and responsibilities for this position title.Core Technical Functionso Follow documented Field Service Procedureso Use diagnostic tools service aids service documents and log files to troubleshoot test and repair medical equipment (laser RF and ultrasound).o Provide technical expertise for servicing Solta Medical equipment.o Provide on-site field service including product installation maintenance upgrades and repairs.o Use proprietary software tools to review system log files for error evaluation system troubleshooting and field analysis.o Use escalation process to inform Service Manager of unresolved issues and suggest performance improvements.Customer & Partner Interactiono Assist with service calls and email from customers distributors and internal personnel.o Provide customer distributor and/or third-party training as necessary.o Draft maintain and train to service procedures and process documentation to support consistent field execution and compliance.o Conduct technical and procedural training for third-party repair personnel and distributors to ensure proper service and maintenance of Solta systems.Logistics & Territory Managemento Manage parts and scheduling in the territory for timely service parts shipments.o Maintain trunk stock parts inventory and replenishment to comply with established operating standards.o Work with third-party service consultants for territory coverage of service repairs.Documentation & Case Managemento Utilize Salesforce and ServiceMax to accurately record service activity field actions and case updates.o Manage Salesforce / ServiceMax case workflows to ensure timely and complete case closure and communication with customers and internal teams.Leadership & Collaborationo Acts as a mentor to members of the Product Support and Service organization.o Be prepared to lead team meetings and act as interim manager when needed.o Contribute to product specific meetings when asked with practical insight and detail as needed.Other Experience Training or Certifications Required: Minimum HS degree or GED preferred AA Degree in Electronics Biomedical Engineering or equivalent experience Minimum 7 years of previous field service Medical Device: Experience with medical devices a plus Regulatory: Working knowledge of FDA and/or QSR and/or experience in a regulated industry a plus Risk Management: General knowledge of risk management for medical devices a plus Design Control: General knowledge of design control process a plus ESD: General knowledge of ESD environment Self-starter detail oriented demonstrated ability to support customers with minimal supervision Ability to use diagnostic test equipment Ability and willingness to work with various teams including sales marketing engineering and manufacturing in the support of company products Ability to produce results while working with multiple projects under tight deadlines Excellent customer service and support skills Ability to maintain inventory / service records and paperwork in a timely manner Valid drivers license and acceptable driving record required Approximately 50% travel on average required mostly domestically but occasionally internationally Advanced Ability to use Microsoft Windows software including Word Excel PowerPoint Teams and OutlookLanguage and Verbal SkillsIndividual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.Math SkillsAbility to apply concepts such as fractions percentages ratios and proportions to practical situations.Analytical and Reading SkillsAbility to read and understand company procedures. Ability to define problems collect data establish facts draw valid conclusions and report on findings.Physical RequirementsWhile performing the duties of this job the employee may be required to perform lifting tasks of up to 70 pounds for short durations. Duties of this job may involve standing and/or walking for extended periods of time. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.Work EnvironmentMost work will be performed in an office environment or at a customers site (typically a private medical practice). The noise level in the work environment is usually low to moderate. Some work may entail incidental exposure to bio-hazardous materials (repair product in doctors offices) where the employee must employ standard techniques to protect against chemical and biological hazardsSafetySolta Medical is committed to the health and safety of our employees. We expect that all employees will perform their responsibilities while maintaining a safe cooperative and productive work environment thus ensuring the health and safety of themselves and others.The range of starting base pay for this role is $34.00 to $45.00 per hour. Actual starting pay will be based on a wide range of factors including but not limited to relevant skills experience qualifications education and addition to base pay this position is eligible for participation in either (i) our annual bonus program or (ii) a sales incentive plan.Benefits package includes a comprehensive Medical (includes Prescription Drug) Dental Vision Flexible Spending Accounts 401(k) with matching company contribution discretionary time off paid sick time tuition reimbursement parental leave short-term and long-term disability life insurance accidental death & dismemberment insurance paid holidays employee referral bonuses and employee discounts.We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams representative of the patients and communities we serve and we strive to create an inclusive workplace that cultivates collaboration.Required Experience:Senior IC Key Skills Hp Unix,Access Control System,Compliance,Desktop Support,Marketing and Merchandising,Client Services Employment Type : Hourly Experience: years Vacancy: 1 Hourly Salary Salary: 34 - 45