Senior GTM Enablement Manager, Operations at Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.Whats the opportunityIntercoms Global Sales Organization is rapidly evolving and the GTM Enablement team is expanding to support. Our mission is to empower Intercoms GTM teams by providing the systems processes and strategic insights that drive maximum productivity and operational excellence.As the Senior GTM Enablement Manager Operations you will be the critical link between our sales team and the cross-functional GTM partners (like Revenue Operations Monetization Legal and Systems) who create the policies tooling and procedures that impact them. Your role is to ensure that these inputs translate into flawless field execution. You will be responsible for owning the GTM Enablement tech stack leading high-impact strategic projects and operationalizing the processes that allow our sales organization to scale effectively. This role is ideal for a hands-on problem-solver who excels at translating complex cross-functional initiatives into simple scalable solutions for the sales org.What will I be doingReporting to the Senior Director of Global Sales Enablement you will own and drive Intercoms GTM operational enablement activities and programs globally. Youll be responsible for:GTM Tech Stack Advisory: Focusing on the GTM tech stack to include optimization driving adoption and ensuring reps derive maximum value from these tools.Strategic Project Leadership: Leading and contributing to a variety of high-impact cross-functional strategic projects that increase GTM productivity streamline processes and drive meaningful behavior changeCross-Functional Partnership: Acting as the primary enablement interface for key cross-functional partners you will translate their initiatives and updates into actionable enablement and workflows for the sales org.Process Optimization: Proactively identifying bottlenecks and gaps in our GTM processes. You will design document and implement new more efficient workflows to improve rep productivity data hygiene and the overall sales experience.Measurement & Insights: Collaborating closely with Revenue Operations to define measure and report on the effectiveness of enablement programs tool usage and process adherence providing regular insights to leadership.Knowledge Base & Communications: Developing and maintaining a sustainable process for creating updating and surfacing critical content and knowledge to the GTM teams at their moments of need utilizing generative AI and AI-powered knowledge retrieval.What skills do I need5 years in a GTM Enablement Revenue Operations Sales Operations or a related role in a high-growth SaaS organization.Proven ability to lead complex cross-functional projects from discovery to completion managing multiple senior stakeholders and competing priorities.Strong analytical mindset with the ability to diagnose problems analyze data and design process-based solutions.Deep working knowledge of sales processes GTM motions and success criteria for productivity.The ability to work cross-functionally and build strong trusted relationships with senior leadership and partners in Rev Ops Product and Systems.Excellent communication (verbal written and presentation) and interpersonal skills; positive flexible attitude.Highly organized great attention to detail and deadline-driven.Bonus skills & attributesExperience at a high-growth fast-paced SaaS company.Direct hands-on experience administering Intercom in a sales or support environment.Expertise with core sales tools like Gong Outreach and a major CMS/LMS (e.g. Highspot Seismic Workramp).A background in sales or revenue operations.Experience working in a globally distributed team.BenefitsWe are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!Competitive salary and meaningful equityComprehensive medical dental and vision coverageRegular compensation reviews - great work is rewarded!Flexible paid time off policyPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades friends and family!The base salary range for candidates within the San Francisco Bay Area is $150000 - $179000. Actual base pay will depend on a variety of factors such as education skills experience location etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).#LI-HybridPoliciesIntercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.Required Experience:Manager Key Skills Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 150000 - 179000