Senior Infrastructure Change Manager at Alterra Mountain Company

Year RoundCOLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENTAlterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.WHAT WE OFFERFree Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependentsDiscounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resortsFlexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and rechargeGenerous discounts on outdoor gear, apparel, rental cars, etc.Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more401(k) plan with generous company matchPaid parental leave of up to 6 weeks for eligible employeesCommuter benefits (Denver employees only)Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood (for eligible employees).For information on Alterra Mountain Company's Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact. Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.POSITION SUMMARY Alterra Mountain Company is looking for a highly organized and proactive Infrastructure Change Manager to join our Program Management Office. This role will support both strategic modernization initiatives and Merger and Acquisition integration efforts across our growing portfolio of resorts. In this role, you will act as a liaison between technical teams and business stakeholders to manage and coordinate changes to IT infrastructure, including hardware, software, networks, and systems processes. You'll work closely with the Infrastructure Project Manager and other technical leads to ensure changes are thoroughly assessed, communicated, documented, and executed with minimal disruption to operations.ESSENTIAL DUTIESGeneral ResponsibilitiesDesign and implement change activities across programs that impact thousands of resources in physical infrastructure and enterprise systemsCollaborate with Infrastructure & Operations, IT Security and other teams to plan and manage infrastructure changes-covering systems upgrades, software rollouts, network changes, and hardware replacements.Design resort-specific change plans, impact sizing, and timelines around resort needs, current state, and solution designsOwn adoption strategy and change plan execution to drive program benefitsSupport solution design with resort-specific impact sizing of process changes, qualitatively and quantitativelyAbility to represent end users' needs and effectively translate between end users and the IT teamsEvaluate change impacts to processes across infrastructure domains (servers, storage, networking, databases, identity) and provide clear communication plans to minimize operational risk.Maintain and improve change management processes and documentation, ensuring compliance with internal policies and industry standards.Coordinate with resort-level IT teams to support local adoption of enterprise infrastructure changes and ensure they have the resources and training needed for successful implementation.Other duties as assignedREQUIRED QUALIFICATIONS3+ years of experience in IT-focused change management roles.General understanding of enterprise infrastructure domains, including systems, networking, databases, and identity management.Experience working within structured change management frameworks (ITIL, Prosci, etc.).Proven ability to coordinate across multiple teams and workstreams in a fast-paced, decentralized environment.Excellent communication and stakeholder engagement skills-able to bridge technical and non technical audiences.Experience working with enterprise IT teams (Cybersecurity, Infrastructure & Operations) on modernization and standardization efforts.Preferred Experience:Experience in the hospitality industry, especially with enterprise systems used by multi-property resort organizations.Experience supporting integrations or transitions of acquired business units or locationsEDUCATION REQUIREMENTSBachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).The base salary range below represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.Denver area base salary range: $100,000 - $117,000 per yearApplication Deadline: This position is open and still accepting applications.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.Alterra Mountain Company and its affiliates are equal opportunity employers.