Senior IT Manager at Harris County

Position DescriptionThe Harris County Tax Assessor-Collectors Office (HCTO) is seeking an experienced Senior IT Manager to implement and administer innovative user-centric technology solutions that support the Harris County Tax Assessor-Collectors mission and ability to serve and communicate with Harris County residents. This role is critical in shaping the Offices technology infrastructure and implementing technology that supports its operations ensuring that IT systems and services are maintained and advanced.The Senior IT Manager will also supervise a team of IT professionals and provide the Tax Office with up-to-date options on the latest software hardware and online tools to improve processes and increase the ability to leverage data for analysis and innovation.This will be a hands-on role in which the Senior IT Manager is expected to assist the software and hardware team with application architecture design coding review and lead the deployment activities including production support IT help desk of all the core systems of the Tax Office.About the Tax Assessor-CollectorThe Harris County Tax Assessor-Collectors Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government handling various financial and administrative tasks including:Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.Motor Vehicle Services: Manage commercial and residential vehicle registration issue license plates and handle vehicle title transfers including the collection of associated fees.Voter Registration: Oversee voter registration within the county issue voter registration certificates and maintain an accurate voter registration roll.Additional Revenue Collection: Collecting certain fees fines and revenues related to permits or state mandates depending on the countys needs.Duties and ResponsibilitiesTechnology Vision Strategy & PlanningGuide the Tax Offices technology vision and long-term planning focusing on innovative and user-centered solutions while identifying technological improvements to optimize efficiency and service.Collaborate with leadership to prioritize technology and best practices.Provide input and recommendations on technology enhancements and help with the development of IT requests to county leadership.Regularly prepare and disseminate clear concise reports and communication detailing departmental activities and achievements in advancing the agencys technology agenda.Technology Modernization & ImplementationOversee initiatives like cloud migrations modernizing applications and implementing cutting-edge hardware emphasizing agile methodologies and sustainable asset management.Develop dynamic work plans for deploying client web and cloud technologies ensuring these plans are agile user-centric and resource-efficient.Provide leadership to the Sprint and SCRUM teams ensuring that application and software development are aligned with user needs and agency goals.IT Operations & SupportMaintain a deep understanding of IT systems to offer superior internal support emphasizing quality customer service to end users.Manage a tiered support structure that addresses installation troubleshooting and upgrades and focuses on enhancing user experience and technology accessibility.Leadership Staff Development & Team ManagementLead IT staff in delivering efficient user-focused support.Allocate responsibilities to encourage creativity problem-solving and team development.Establish and promote continuing education and training for personnel.Ensure personnel compliance with HCTO policies and procedures concerning execution of duties and job performance.Hold team members accountable for their work including ongoing team meetings one-on-one conversations status reports and other appropriate communications.Project Vendor & Stakeholder ManagementCoordinate with stakeholders vendors and internal teams to ensure timely budget-friendly and quality completion of technology projects from initiation to completion.Evaluate vendors and track performance to ensure compliance with vendor service level agreements.General Management DutiesReview and approve personnel time records.Perform regular personnel reviews and recommend/implement adjustments.Perform other duties as assigned.Harris County is an Equal Opportunity Employer you need special services or accommodations please call or emailThis position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.RequirementsEducation:Bachelors degree in information technology Computer Science or related field from an accredited institution within the U.S. Required education and experience may be substituted for each other on a year-for-year basis.Experience:Eight (8) years of experience in information technology plus experience in managing a technical support team. Requires experience with business support models including outsourced fully managed and co-location.Strong understanding of IT infrastructure support operations and service delivery.Excellent communication leadership and organizational skills.Additional RequirementsMust possess a valid Texas drivers license and maintain an acceptable driving record. This position requires travel to remote tax office locations and other county facilities; therefore the selected candidate will be subject to a Motor Vehicle Record (MVR) check as part of the hiring process. Employment is also contingent upon the successful completion and favorable results of a criminal background check and substance abuse screening.Knowledge Skills & Abilities:Innovative Thinking: Ability to bring new creative technology solutions.Agile Project Management: Skilled in adaptable efficient project delivery.User-Centered Design: Focus on creating technology that meets user needs.Strategic Technology Planning: Can develop technical strategies for agency goals.Leadership and Teamwork: Strong leadership and supervisory skills with the ability to guide staff and manage multiple priorities.Effective Communication: Can convey complex technical concepts to stakeholders. Ability to communicate effectively with staff leadership vendors and the public.Ethics and Compliance: Understanding of the legal/ethical aspects in government technology.Knowledge: Computer configuration implementation and administration support.Technology: React WordPress SQL Server OracleNOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.General InformationWork Environment and Physical Demands:Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation and site visits to various Tax Offices Harris County and community facilities both outdoors and indoors.Flexibility to work evening and weekend hours and subject to occasional overnight travel to conferences and training sessions required. Required to be on-call as needed.Regular application of basic skills (calculator keyboard hand tools eye/hand coordination).This role is a standard office role that requires remaining stationary for long periods of time speaking for extended periods walking bending reaching stretching climbing occasional lifting up to 50 lbs. or similar activities (e.g. filing delivering sorting pulling pushing).The position requires frequent interaction with staff across the department and the ability to manage moderate noise or technical disruptions during sessions.A frequent volume of work and deadlines may impose strain on a routine basis.Position Type and Typical Hours of Work:Monday-Friday 8 am - 5 pm; subject to overtime on-call and weekendsWork Location:Downtown: 1001 Preston St. Houston TX 77002Open Until Filled / Reviewing Applications on a Rolling BasisEmployment may be contingent on passing a drug screen and meeting other standards.Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.Required Experience:Manager Key Skills IT Experience,Business Continuity Planning,IT Management,SAAS,Desktop Administration,Computer Networking,Management Experience,Salesforce,IT Service Management,ITIL,Azure,Project Implementation Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 100000 - 120000