Senior IT Operations Specialist- Bilingual (KoreanEnglish) at Woongjin, Inc

        Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.        Act as an escalation point for all IT requests and incidents.        Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.        Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly monthly and as-needed basis.        Responsible for daily ticket analysis and developing strategies for improvement        Monitor all IT communication channels on Slack MS Teams and email        Responsible for participating in escalation calls as needed        Review and approve purchase orders responsibilities        Review survey feedback to improve services tools and support experience        Provide extensive VIP Support for 70 Corporate Executives and dispatchers from HQ        Working as primary technical support between tier 2 and the systems/network team        Understanding Microsoft Directory Group Policy DNS and certificates (Windows PKI)        Experience with SCCM on Image deployment SCEP and Deployment on Windows Mac and Linux        Good troubleshooting technique on physical workstations laptops printers etc.        Responsible for deploying and maintaining companys in-house security tools        Participate in the on-call rotation as an IT Operations Team Lead.  Qualifications :         Korean speaking Bilingual        Has previous experience in enterprise IT and a solid understanding of business culture        Proficiency in writing reports for management and presenting them.        Create weekly and monthly reports for management and customers and present them.        Identify root causes of issues and communicate effectively with management and customers.        Experience in supporting Windows 11 and Mac OSAdditional Information : All your information will be kept confidential according to EEO guidelines. *** NO C2C ***Remote Work : NoEmployment Type : Contract Key Skills Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law Experience: years Vacancy: 1