Senior IT Support Associate at Attentive

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. Were the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS RCS email and push notifications our AI-powered personalization engine delivers bespoke experiences that drive performance revenue and loyalty through real-time behavioral insights.Recognized as the#1provider in SMS Marketing by G2 Attentive partners with more than 8000 customers across 70 industries. Leading global brands like Crate and Barrel Urban Outfitters and Carters work with us to enable billions of interactions that power tens of billions in revenue for our customers.With a distributed global workforce and employee hubs in New York City San Francisco London and Sydney Attentives team has been consistently recognized for its performance and culture. Were proud to be included in Deloittes Fast 500 (four years running!) LinkedIns Top Startups Forbes Cloud 100 (five years running!) and Inc.s Best Workplaces.About the RoleAs a Senior IT Support Associate youll serve as the primary IT contact for our New York City office. Youll own frontline support manage hardware logistics and contribute to IT roadmap initiativesall while maintaining high standards of responsiveness and execution. Youll thrive in this role if you take initiative move quickly and enjoy balancing operational excellence with small but high-impact technical projects. Youll also partner closely with IT teammates and ensure seamless support coverage and alignment across coasts. Youll have a direct impact on the IT Support roadmap and quarterly planning cycles and will have opportunities to shape and elevate the employee IT experience.This hybrid role requires on-site presence Tuesday through Thursday from 9 AM to 6 PM ESTWhat Youll AccomplishAct as the go-to IT contact for the NY office supporting AV network hardware and access issuesResolve support tickets in Jira Service Management promptly meeting SLA targetsEnsure 100% on-time laptop delivery and provide hands-on support for employee life cyclesManage asset workflows process Retriever returns maintain inventory and handle e-wasteParticipate in biweekly sprint planning owning 12 mini-projects per cycleEscalate urgent issues (SEV1s) appropriately and partner with Office Ops Engineering and Security teamsKeep tickets and documentation current to ensure visibility and cross-team alignmentIdentify and drive process improvements to increase team efficiency and user satisfactionYour Expertise45 years of IT support experience. Ideally in a hybrid or remote-first environmentStrong troubleshooting skills across macOS hardware SaaS tools (Google Workspace Okta Zoom Slack) AV systems and networkingProven track record of execution and ownershipyou take initiative and follow throughConfident being the on-site point of contact with strong communication and collaboration skillsAbility to effectively collaborate with West Coast IT peers ensuring alignment across time zones and seamless end-user supportExperience with Jira Slack and MDM tools such as Jamf and IntuneAbility to stay composed and effective in a fast-paced environmentNice to HavesFamiliarity with agile sprint cycles and project planning toolsAbility to review fix or build Jira workflows and automation rulesSkilled at identifying manual tasks and converting them into automated solutionsExperience supporting distributed or global teams across multiple time zonesYoull get competitive perks and benefits from health & wellness to equity to help you bring your best self to work.For US based applicants:- The US base salary range for this full-time position is $90000 - $115000 annually equity benefits- Our salary ranges are determined by role level and location- This role is salaried non-exempt and eligible for overtime compensation#LI-MN1Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each others championsChampion the Customer - Our success is defined by our customers successAct Like an Owner- Take responsibility for Attentives successLearn more about AWAKE Attentives collective of employee resource groups.If you do not meet all the requirements listed here we still encourage you to apply! No job description is perfect and we may also have another opportunity that closely matches your skills and experience.At Attentive we know that our Companys strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations please let your recruiter know.Required Experience:Senior IC Key Skills Baan,English Language,Ideas,Access,Games,Application Management Employment Type : Full-Time Department / Functional Area: Engineering Experience: years Vacancy: 1 Yearly Salary Salary: 90000 - 115000