Senior IT Tech (Industrial Solutions) at BorgWarner

PositionSenior IT Tech (Industrial Solutions)LocationArden NCThis position will be based at the BorgWarner Arden facility in Western North Carolina and will transition to a new facility in Hendersonville NC.About usBorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers thatbringtogether talented employees meaningfulworkand amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.Our CultureWe believehealthand safety of our employees aretop priorities we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment honors integrity strives for excellencecommits toresponsibility for our communities and the environment and builds on the power of collaboration.Career OpportunitiesWe manage talent as seriously as we manage our businesses and encourage you to learn about our proud history strong culturetechnologiesand future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!For a listing of Asheville/Arden openings: BorgWarner OpeningsPay & BenefitsAll positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:Day 1 Medical Coverage with potential of no monthly premiumOnsite Health Clinic for employees and dependents (age 14 and over) at no costDental Vision Life AD&D and Disability CoverageTuition Reimbursement Program after 18 monthsRetirement Savings Plan (401k) with a matching programCompany paid holidays and vacation starting Day 1Job purposeTheIT Tech Senioris primarily responsible forITCustomer environmentfor the new Industrial Solutions team in Hendersonville NC.Executes tasks to enhance and support the desktop environment providesspecialized IT services (e.g.high-level meeting support root-cause analysis customer consulting) and provides ITfacility-relatedservices (e.g.audio-visual environment security systems printers/copiers).TheIT Tech also provides on-site support for theIT infrastructureteams as needed.Key responsibilitiesIT DeliveryResponsibilitiesDesign Develop andLead project for new greenfield manufacturing location in HendersonvilleBuildsandmaintaingood relationships with staff and IT infrastructure teamsCoordinateanddirect vendors to complete projectsand tasksEnsures quality services are performed to the agreed SLAEnsure that systemsprocessesand methodologies specified are followed and to ensure effective monitoring control and support ofITdelivery is ongoingMaintains and developsIncident Problem and Change Management principlesfor the locationEnsures first class IT Delivery for infrastructure servicesEnsures that remote and on-site support issues are resolved to customers satisfactionOptimizeandmaintainthe setup of processes around Service ManagementEnsure proper support from 1stLevelmaintainingquality support for the facilityProviding 2nd Level supportandleading local Client/Infrastructure and LAN change activitiesDesignand support of Local Production/Manufacturing ConnectivityPrinter installation configuration & supportSmart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)Design and knowledge oftechnology skillset used in conference room and streaming technologySupport site IT Manager to interact with the IT Service Tower Owners ensuring full support for the facilityProviding inputs to the IT Manager for budget long range plan and forecastClient & Asset Service ResponsibilitiesFull lifecycle deployment forComputer Desktop & LaptopsystemsMaintaining security life of assets in the facility providing inputs on budgetary needs to the IT Manager for End of Security Life assetsConfigure new and existing devices according to corporate standards for deploymentDesktop Application installation and troubleshootingHardware Refresh ProjectleadershipMaintains client security settings (e.g. admin rights software installs etc.)Identifyingand mitigating Cyber Risks for the facilityService Desk ServiceSupport staff by phone email chat etc.Provideintermediatenetworksecurityand printing support but also owning problem resolution and engaging other teams as needed2ndLevel Supportand troubleshooting of issues while ensuring 1stlevel support are completed correctly and on timeFollowing ITIL principles in ticketing system andmaintaininghigh SLA standardsProviding Service Desk metrics to IT ManagerWhatwerelooking forBA/BSin Information Technologyrelated field5 years working in Information TechnologyExperience with Executive SupportExcellent Verbal Communication SkillsExcellent Written SkillsAbility to multi-taskStrong customerfocusand service deliveryProcessmanagementDrive forresultsListeningand actionorientedComfortable presenting technical topics totechnical and non-technicalassociatesProblemsolvingwith functional/technicalskillsAbility to engage and work with outside vendors or partnersSelf-motivated with strong work ethicAble to work independently leading small to medium projects orparticipatingin enterprise or global projectsProvides input to the development of key support processes or proceduresAbility to understand local operations but also learn and understand the global enterpriseExpertiseand practiceina manufacturing environmentCisco basics Exposure or work with ServiceNow ticketing systems SCCM and Active Directory Dell servers and computers Microsoft Suite MS TeamsUSA based availability totravelifWhat webelieveInclusion-We value diversity in people ideas and experiences.Integrity- We believe in transparency authenticityand depend on each other to deliver what we promise.Excellence- We contribute to our developments by seeking knowledge and sharing information.Responsibility- We care about our local communities and the global environment.Collaboration-We are one BorgWarner.SafetyThis position will adhere toGlobalStar Safety Program including safety rules practices and training as outlined in the BorgWarner PTC Safety Policy Manual which includes the use of equipment protective devices or clothing that the employerrequires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take everyreasonable precautionin the given circumstance for the protection of themselves and addition he/sheis responsible forreporting all injuries and/or possible dangerous situations incidents or occurrences to the immediate supervisor.Equal Employment OpportunityBorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity/expression national origin disability or protected veteran status.Visa SponsorshipBorgWarner does provide sponsorship for employment visa status based on businessneed. However for this role applicants must be currently authorized to work in the United States on a full-time basis.No Unauthorized Referrals from Recruiters & VendorsPlease note that BorgWarner and any of its affiliated companiesdonot seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will beconsideredunencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services which must be agreed upon before the unsolicited resume or offer is received.Join the company that is creating solutions that support a cleaner more energy-efficient world.For more information aboutBorgWarner please visitSalary Range:$90800 - $124850Internal Use Only: SalaryGlobal Terms of Use and Privacy StatementCarefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here select the geographical area where you are applying for employment and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers birth dates credit card numbers bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarners website to verify the authenticity of any employment opportunities.Required Experience:Senior IC Key Skills Lean Manufacturing,Change Management,Six Sigma,Continuous Improvement,Lean,Lean Six Sigma,Root cause Analysis,Industrial Engineering,Internet Of Things,Kaizen,Manufacturing,3PL Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 90800 - 124850