Senior Key Account Manager (Dine-In) - TikTok Local Services at TikTok

Senior Key Account Manager (Dine-In)

Location: Los Angeles

Employment Type: Regular

Job Code: A237484

Responsibilities

TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them. With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth. We are on the lookout for Senior Key Account Managers who can drive growth and enrich our ecosystem. TikTok's local services partnerships are a critical means of accelerating the platform's service offerings to users and merchants. As a Key Account Manager, you are expected to provide deep product insights and ongoing consultative support to TikTok's product and local services teams. The immediate focus will be on top local services partners in dine-in to further accelerate service offerings on TikTok.

Responsibilities:

• Business development / partnership building, identify top and key local services partners in Food and QSR industries.
• Drive TikTok adoptions and provide integration marketing solutions to customers and achieve industry deep cultivations.
• Conduct customer visits, negotiate cooperation and contracts with key partners.
• Partner with local service merchants in delivering high-quality content through short videos, live streaming, influencer match making to improve their sales / transactions.

Qualifications

Minimum Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• Experienced in partner development or account management.
• Strong understanding of the food/ dine-in industry and its trends.
• Excellent communication and interpersonal skills.
• Ability to negotiate and build relationships.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Experience working as part of a global or international team.
• Robust product acumen, with the ability to understand and contribute to product strategy.
• Strong customer relationship maintenance, negotiation, and problem-solving abilities, with preference for experience in the social media industry.

Compensation and Benefits

The base salary range for this position in the selected city is $103360 - $273600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request