Senior Manager, CRM (Marketplace) at Collaborative Solutions

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.Were looking for a Senior Manager CRM to own both the strategy and execution of end-to-end lifecycle marketing for an exciting new consumer product within our Marketplace team. As a seasoned and well-rounded marketer youll design and build best-in-class CRM programs to drive customer acquisition retention/loyalty winbacks and expand LTV.Our ideal candidate has not only developed near- and long-term lifecycle marketing roadmaps for newly launched consumer products but also possess hands-on experience operating in Iterable to bring the roadmap to life and has worked closely with internal and external partners to do so. Above all else were looking for an individual with a bias for action whos organized collaborative and can adapt with a fast-growing business unit and team.Youll report to the Head of Growth New Ventures and work from our Santa Ana CA or Jersey City NJ office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.What Youll DoOwn End-to-End CRM: youll define our lifecycle marketing strategy to activate our base for this new product offering. At a high level you will design the program and the motion to own the end to end lifecycle comms across customer acquisition activation and engagement / retentionDeliver results: as the single most important channel for this new business venture your remit across lifecycle is core to our GTM strategy and the business performance across both new customer acquisition and retentionTest & learn: as the owner of this function youll design marketing journeys and relentlessly test audience messaging timing cadence design and incentives to achieve the various growth objectives of this programAnalyze research and hypothesize: partner with analytics consumer insights and the product organization to deeply study customer behavior in the product experience to identify behavioral patterns that lead to different customer outcomes (engagement vs. churn). Similarly build different customer archetypes / personas that can be used as the basis for new customer acquisition as well as tailored communications for retention and other lifecycle commsPlayer / Coach: as the owner of this you will own both strategy and execution partnering with cross-functional teams across creative design marketing analytics and product to build execute and measure success. As the program grows and we demonstrate success there will be opportunities to build a team to scale the effortsWho You AreCRM Strategist: 5-8 years of lifecycle marketing expertise with consumer-facing products (ecommerce marketplaces and/or entertainment)Iterable Tactician: mastery of CRM execution with 2-3 years of hands-on experience operating in IterablePlayer / Coach: as the strategist youll own core decision making and program design; as the tactician youll also own execution although a significant piece of that will be cross-functional coordination and managementData Informed Marketer: comfortable leveraging data for advanced customer segmentation A/B testing performance analytics and ongoing optimizationEffective Communicator & Driver of Initiatives: skilled at clearly and directly communicating cross-functionally with stakeholders across all levels from briefing creative to gaining leadership buy-in on strategy and driving teams to ship quicklySalary Range: The salary range for this position is $132991 - $176800. Actual compensation on this range varies based on a variety of non-discriminatory factors including location job level experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.Reasons To Join Us:Health Insurance: All full-time employees are eligible to enroll in Medical Dental and VisionAdditional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goalsVacation: All salaried employees are eligible for flexible time-offHoliday Pay: All regular full-time employees are eligible for ten company paid holidaysEmployee Discounts: Employees receive discounts on select grading services for approved submissionsFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needsFun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities#LI-Remote #BI-Remote #BI-HybridCollectors uses e-Verify to validate your ability to work legally in the United States.We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.If you require an accommodation to apply or interview with us due to a disability or special need please email .U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.If you are based in California you can read information for California residents here.Required Experience:Senior Manager Key Skills Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 132991 - 176800