Senior Manager, Knowledge Management, Program Quality Team (Contract) at Atrium Works

Job DescriptionGeneral Summary The Senior Manager Knowledge Management Contractor sits in the Program Quality Team in Vertexs North America Commercial Patient Support Center of Excellence (NAC PS COE) and is responsible supporting multiple disease area Patient Support Programs in the strategy development and updating of all critical standard operating procedures and work instructions. Reporting to the Director of Program Quality the Senior Manager will play a meaningful role within the PS COE Program Quality Team and will support all aspects of knowledge management.**This is a 6 month contractKey Responsibilities:Responsible for all document management and maintenance for the NAC Patient Support Department and management of team who:Creating and Maintaining Documents: ensuring the Patient Support teams written policies and procedures (Manuals SOPs WIs Job Aids etc.) are cohesive and reflective of current practicesDocument Control: storing documents maintaining version controls and ensuring appropriate accessTechnical Communications: manage WI/SOP/Job Aid documentation style guide copy reviews and revisions and formatting needsDocument Workflow: facilitate and manage document workflow processes including within PS across other team stakeholders and in the Vertex Document Management System (VDMS)Compliance: ensure documented procedures are in line with Vertex and/or external compliance and regulatory standardsKnowledge Management: maintain source of truth for all Program Quality related documentsLexicon Management: managing and maintaining PS Glossary and ensuring alignment with product and/or Corporate lexiconsWork as part of a team of Document Managers who specifically support a particular PS teams knowledge management needsImplement and manage WI and SOP standard review processes with Business SMEs Legal and OBIEResponsible for various weekly and monthly reporting and reconciliation to internal & external stakeholdersIn collaboration with the Program Quality Director provide insights and trends related to Knowledge Management to Vertex Legal OBIE and NAC PS leadershipResponsible for contributing to NAC PS team training related to Knowledge Management Identify and drive process improvements for the PSP team and support roll-out of new initiatives across functions as appropriate and in collaboration with other team members under the guidance of the Director Identifies and escalates critical process issues related to Knowledge Management appropriately to Director Act in complete and total compliance with all laws regulations and Vertex policiesOther responsibilities as assigned by the DirectorMinimum Qualifications#LI-SO1Bachelors Degree and 5 years of experience in the healthcare/pharmaceutical industryExperience managing a Knowledge or Document Management program including project management document formatting and subject matter expert coordinationKnowledge of or experience with technical writing concepts including having excellent attention to detail and strong organizational abilities to structure information logicallyAdvanced proficiency in tools such as Microsoft Word Adobe Acrobat or other documentation softwareExperience with project management software (e.g. Asana Microsoft Project Smartsheets)Strong collaboration skills with a high customer service aptitude seeks to understand and self-educate on current trends in the healthcare and payer marketIntellectually curious with a continuous improvement and problem-solving mindsetPreferred Qualifications:Experience in patient focused programs with associated HIPAA regulations and other legal parameters and patient privacy policies Patient-centric and customer service-mindedExperience in Patient Support organizationsExperience supporting both GxP and non-GxP processesWillingness to work in a fast-paced environment and have the ability to multi-task and self-prioritize workloadAttention to detail and committed follow-through in communication to internal and external partnersExcellent written communication skills presentation delivery as well as strong interpersonal skillsPay Range$50/HRRequisition DisclaimerThis job posting is for a temporary role with a third-party agency partner on assignment at Vertex Pharmaceuticals (Vertex). The individual selected for this role will be offered the role as an employee of a third- party agency partner; compensation medical benefits fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors including skills competencies experience location and/or being pursued and other job-related factors permitted by addition this role will be eligible for overtime pay in accordance with federal and state requirementsBy applying for this position you agree to the Atrium Terms and Conditions and you direct Atrium to share your application materials which may include your CV/Resume email address or phone number with Vertex. For more information on how Vertex handles your personal data related to your job application please see Vertexs Careers Privacy Notice. Agreeing to the Atrium Terms and Conditions includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings profiles articles news and other employment-related information as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners(collectively Atrium Alerts). Atrium Alerts may be sent by email phone or text message. Your personal information will be safely stored within the Atrium & Vertex databases. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time please contact Atrium at .If you do not agree with the Atrium Terms and Conditions you can still complete your application for this position by emailing your resume to our team at Please include the job title in the subject of your email.No C2C or Third-Party VendorsRequired Experience:Senior Manager Key Skills Facilities Management,Customer Support,Fun,Application Programming,Airlines,Back Office Employment Type : Unclear Experience: years Vacancy: 1