Senior Manager, Operations Knowledge Systems & Process Design at Checkr

About CheckrCheckr is building the data platform to power safe and fair decisions. Established in 2014 Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including DoorDash Coinbase Lyft Instacart and Airtable. Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.Were looking for a strategic systems thinker who can architect how knowledge flows and processes function across our this role youll design and build the infrastructure that enables our teams to deliver exceptional outcomes. Youll work at the intersection of content process data and technologycreating systems that serve both our human workforce and our growing AI/automation capabilities.This isnt traditional knowledge management. Youre building the operating system for how we create serve and continuously improve operational knowledge to drive measurable business results.What Youll OwnKnowledge Systems & ArchitectureDesign and evolve the knowledge infrastructure that powers compliance operations customer support and external help center contentWrite and oversee the creation of content that worksclear actionable knowledge that scales across channels and use casesDevelop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured contentCreate systems that enable both human agents and AI systems to leverage knowledge effectivelyEstablish frameworks for knowledge quality governance and lifecycle management that scale with business growthBusiness Process EngineeringMap document and optimize cross-functional processes across compliance support and supply chain operationsDesign processes that balance efficiency quality and customer experience outcomesBuild process frameworks that support continuous improvement and rapid iterationPartner with Tools & Systems WFM and Analytics teams to ensure processes are supported by appropriate technology and capacityData-Driven Improvement & AnalyticsHarness conversation analytics and AI to surface patterns gaps and opportunities in knowledge and process performanceUse operational data and performance metrics to identify knowledge and process gaps and translate insights into actionDesign measurement frameworks to assess knowledge effectiveness and process performanceConduct root cause analysis to understand where knowledge or process breakdowns impact outcomesBuild feedback loops that enable continuous learning and iterationStrategic Roadmap & Cross-Functional PartnershipDefine the long-term vision for knowledge systems and process design that enables operational scaleSupport the design and rollout of AI agents and automation by ensuring they have access to high-quality structured knowledgeLeverage AI tools to create operational leverageaccelerating content creation process documentation and knowledge scaling during periods of changePartner with cross-functional teams on initiatives that require process redesign or knowledge transformationTranslate business requirements into knowledge and process solutions that scale across multiple operational functionsTeam Leadership & DevelopmentBuild and manage a high-performing team focused on knowledge systems and business process designDevelop team capabilities in process mapping knowledge engineering and data analysisFoster a culture of experimentation measurement and continuous improvementPartner effectively with stakeholders across operations product and technologyWhat You BringRequired Experience7 years of experience in operations process improvement knowledge management or related fields3 years leading teams or complex cross-functional initiativesDemonstrated expertise in business process design mapping and optimization (Lean Six Sigma or similar methodologies)Strong systems thinkingability to see how knowledge process technology and people interconnectProven ability to write clear effective operational content that scales across audiences and channelsData fluency: comfortable using metrics and analytics to drive decisions and measure impactExperience building scalable solutions that work across multiple teams or functionsExcellent stakeholder management skills with ability to influence without authorityClear compelling communicationcan translate complex systems into understandable frameworksPreferred ExperienceExperience designing knowledge systems for customer support compliance or complex operational environmentsFamiliarity with knowledge management platforms content management systems or help center toolsBackground working with AI/automation implementations and understanding how to structure knowledge for machine consumptionExperience using AI tools to accelerate content creation and knowledge workExperience with AI-powered taxonomy and content organization approaches for unstructured dataExperience with conversation analytics tools and turning conversational data into actionable insightsExpertise in taxonomy design and information architecture for both structured and unstructured contentExperience with tools like Salesforce Zendesk or similar operational platformsTrack record of measuring and improving knowledge effectiveness or process performanceMindset & ApproachLove building infrastructure and systems that enable others to do their best workAre energized by complex problems that span people process and technologyDefault to data and evidence when making decisions but balance with qualitative insightsCan operate strategically while also rolling up your sleeves for hands-on design workEmbrace ambiguity and can create structure where none existsValue collaboration and see yourself as an enabler of others successWhat Success Looks LikeIn your first year:Established robust knowledge infrastructure and governance frameworks across compliance support and help center operationsMapped and optimized critical cross-functional processes with measurable improvements in efficiency and qualityBuilt clarity around what great looks like for knowledge engineering process design and data analysisLeveraged conversation analytics and AI to surface actionable insights that drive knowledge and process improvementsDesigned and implemented structured taxonomies and AI-powered approaches for organizing unstructured contentCreated measurement frameworks that demonstrate knowledge effectiveness and process performance impactLong-term impact:A scalable knowledge system that enables both human teams and AI agents to deliver consistent high-quality outcomesProcess frameworks that adapt and improve continuously based on data and operational feedbackStrong cross-functional partnerships that ensure knowledge and process solutions align with business prioritiesA foundation that enables rapid scaling of operations while maintaining quality and customer satisfactionPay Transparency DisclosureOne of Checkrs core values is Transparency. To live by that value weve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such each location where we hire may have a different range. If this role is remote we have listed the top to the bottom of the possible range but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy see our website.On-target Earnings OR Base Salary range (Nashville TN)$126000 - $157000 USDAt Checkr we believe a hybrid work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO San Francisco CA and Santiago Chile. Individuals are expected to work from the office 2 to 3 days a week. Starting January 2026 hub-based employees will be expected to work from the office 3 days per -office perks are provided such as lunch four times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g. or ).Required Experience:Senior Manager Key Skills CFA,Cloud Computing,ABAP,Cement,Diagnostic,Asic Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 126000 - 157000