Senior Manager, Product Owner Reservation Platform Transformation at Marriott Hotels Resorts

DescriptionJOB SUMMARYThe Senior Manager Product Owner supports Marriotts Reservation Platform by combining business insight and technical expertise in product development and hospitality operations. This role drives Marriotts central reservation strategy for lodging and non-lodging products guiding product definition system configuration business rules and governance. The manager collaborates cross-functionally with internal teams and vendors and serves as the subject matter expert for Distribution including OTAs GDSs and third-party channels. Responsibilities include managing user roles system audits and Sarbanes-Oxley compliance. Success requires strong leadership in a matrixed environment stakeholder engagement and a proven ability to solve complex problems creatively.CANDIDATE PROFILEEducation and ExperienceRequiredUndergraduate degree or equivalent experience/certification6 years of Reservations Revenue Management Sales Distribution Digital or Operations work experienceExperience with Distribution Systems (3rd party OTAs GDSs)PreferredExperience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice preferredExperience with Agile and Scrum MethodologyExperience as a Product Systems owner in the lodging/hospitality industry experience or a related disciplineFamiliar with reviewing and documenting detailed requirementsExperience with Marriott reservations and revenue management related systems such as MARSHA PMSs Group Housing Solutions High Performance Pricing One YieldCORE WORK ACTIVITIESSubject Matter Expert on all CRS functional requirements with a deep understanding of the link to Marriott business processesSubject Matter Expert on the user roles application and authorization that supports the Reservation Platform including system certificationMaintains and communicates the User Role accessibility materials to support the Reservation Platform including Sarbanes-Oxley governance in accordance with their policies and procedures Understands the impacts of the Reservation platform and any proposed changes affecting Revenue Management Distribution Reservations Group Housing Digital Global Operations LoyaltyProvides recommendations to improve the effectiveness of the Reservation platformReviews and provides input into the learning and development materials ensuring they are clear and concise for the end userProvides regular reporting and maintains ongoing communications to the Reservation Platform teamReviews QA test plans and test cases and carry out extensive effective User Experience Testing documenting defects in the defined timelinesCollaborates with cross-organization stakeholders to align strategyWorks in partnership with the Learning Development Learning Delivery and Commercial RM Strategy teams to ensure proper training content is developed and sustained effectivelySubmits reports in a timely manner ensuring delivery deadlines are met.Promotes the documenting of project progress accurately.Provides input and assistance to other teams regarding projects.At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required Experience:Senior Manager Key Skills Multi-line Phone Systems,Data Entry,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Computer Skills,Guest Relations Experience,Revenue Management,Guest Services,Contract Negotiation,Phone Etiquette Employment Type : Full-Time Experience: years Vacancy: 1