Senior Manager, Technology Operations - Marketplace Risk at Walmart in Sunnyvale, California at Disabledperson, Inc

Senior Manager, Technology Operations

Bentonville, AR: $90,000 - $180,000/yr Sunnyvale, CA: $117,000 - $234,000/yr Regular/ Permanent Salaried

Position Summary: Walmart Marketplace is one of the fastest-growing U.S. e-commerce platforms. As we scale, protecting our customers, sellers, and brand through proactive risk management is essential. Our Seller Risk organization prevents bad actors from entering the ecosystem and monitors seller behavior throughout the lifecycle to maintain a safe, high-quality Marketplace.

Role Overview: The Senior Manager, Technology Operations supports Walmart Marketplace's Seller Risk program in leading complex projects by developing and implementing strategies across onboarding, identity verification, and broader risk and compliance initiatives. We are looking for an experienced professional who is familiar with marketplace and/or payments risk, commercial and/or credit underwriting and possesses strong business acumen and written and verbal communication skills.

What You'll Do:

• Develop and implement strategies for Onboarding of Large and Strategic Sellers for Walmart Marketplace
• Collaborate with cross functional teams in Business Development, Product, Operations, etc. to develop tools, workflows, case management and resolution.
• Develop best practices to improve decision accuracy and provide oversight and concurrence & feedback loop.
• Engage with Data Science and Vendors to identify and implement strategies related to enhanced due diligence, data validation etc.
• Communicate risk insights and recommendations effectively with cross-functional stakeholders.
• Drive global process improvements through effective project management and stakeholder engagement.
• Facilitate or participate in special assignments and projects to support business initiatives.

Minimum Qualifications:

• 7+ years of experience in marketplace risk, fraud analysis, trust & safety, identity risk, payments risk, compliance operations, investigations, or related functions
• Excellent written and verbal communication skills with the ability to summarize complex issues clearly for cross-functional stakeholders.
• Demonstrated ability to collaborate effectively across teams in a fast-paced environment.

Preferred Qualifications:

• Bachelor's degree in business, finance, or a related field.
• Experience in eCommerce, online marketplaces, or similar environments with complex seller ecosystems.
• Experience in risk management and/or underwriting
• Previous experience in the payments or banking industry
• Ability to work independently and handle pressure effectively.
• Good business sense and ability to work in a fast-paced environment.

Tools & Skills:

• Strong Excel/Sheets skills; ability to build repeatable monitoring views and operational reporting.
• Bonus: SQL and/or BI tools for analysis and dashboarding; ability to partner with technical teams on instrumentation and automation