Senior Office Associate at State of Delaware

IntroductionStart your Career at DOS!The Department of States (DOS) responsibilities are found in virtually every aspect of state government: economic development finance transportation housing education culture and quality-of-life issues. Our mission at DOS range from preserving Delawares historical sites and collections to supporting small businesses and entrepreneurs to serving consumers public employees and veterans.DOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.For more information please visit our websitetoday!Summary Statement Extensive prior experience in staffing is highly valued for this role.Essential FunctionsEssential functions are fundamental core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive employees can complete job duties of a similar kind not specifically listed here.Delivers excellent customer service in-person electronically or by written communication.Greets and directs visitors and answers calls which may include serving as part of a call center team or on a front desk operation.Processes data by using automated information systems and computer software to enter update modify delete retrieve and report on data.Sorts codes scans uploads logs and indexes data/information.Files tracks and retrieves physical electronic and digital files documents data or other information.Creates and maintains new files and filing systems ensures data integrity and handles the purging and disposal of records as required.Schedules or coordinates meetings hearings and appointments and may assist with making travel arrangements.Collects and compiles data to prepare reports and maintains accurate records such as call records incident logs and daily or weekly census sheets and rosters.Performs other related duties as required.Job RequirementsJOB REQUIREMENTS for Senior Office AssociateApplicants must have education training and/or experience demonstrating competence in each of the following areas:Six months experience in performing office support work such as drafting routine correspondence reports or logs operating office equipment handling incoming and outgoing mail postal and shipping services answering phones directing calls and taking messages or maintaining files and supplies.Six months experience in data collection such as collecting compiling and maintaining data from multiple sources such as files records databases customers staff or others.Six months experience in record keeping such as maintaining filing tracking and retrieving physical electronic and digital documents reports or other information.Six months experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.Conditions of HireApplicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.Criminal background check:A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.Pre-employment Drug Testing: Upon a conditional offer you must undergo pre-employment drug testing as part of the hiring process.All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment in accordance with Title 29 Chapter 59 and Title 19 Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.BenefitsTo learn more about the comprehensive benefit package please visit our website at ProcessThe application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .AccommodationsAccommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.Required Experience:Senior IC Key Skills Airside Operations,Desktop Support,Corporate Risk Management,Gallery,Agile Testing,Humming Bird Employment Type : Full-Time Experience: years Vacancy: 1