Senior On-Site Service Specialist at NS IT Solutions

Job Title: Senior On-Site Service Specialist Location: Shreveport LAType: Contractor - Temp to EngageShift: Monday-Friday 8:00 AM-5:00 PMPay Rate: $18.50/hr Position Overview Ricoh is seeking a detail-oriented and customer-centric Senior On-Site Service Specialist to support print production document services mailroom operations equipment troubleshooting and general office support. This role operates high-volume print/copy equipment manages service requests assists with meeting room setups and provides occasional reception and hospitality support. The ideal candidate is organized reliable and able to multitask in a fast-paced environment. Key Responsibilities Print & Document Services Operate high-volume 2D/3D production printers copiers and multifunction devices. Perform bindery and finishing tasks (cutting drilling stapling shrink-wrapping stacking jogging etc.). Conduct daily equipment inspections clear paper jams perform basic troubleshooting and escalate technical issues. Prepare machines for daily operation (load paper replace toner configure settings). Scan and image documents using document management systems. Complete quality control checks and ensure accurate and timely job output. Deliver completed print jobs to designated internal locations. Mailroom & Shipping/Receiving Sort distribute and process incoming and outgoing mail packages and fax transmissions. Apply postage and manage mail handling equipment. Assist with shipping and receiving duties including dock support as needed. Verify packing slips track incoming materials and maintain shipping/receiving records. Customer Service & Administrative Support Respond to customer inquiries and provide updates on job status and feasibility. Coordinate service calls and communicate effectively with internal teams. Maintain supply inventories order materials and stock convenience copier stations. Maintain logs meter readings and digital reports (MOR SPG job logs). Perform filing archiving and record management tasks. Support occasional reception duties (phones greeting visitors). General Office & Facility Support Assist with meeting and conference room setups (tables chairs supplies). Provide light maintenance and housekeeping ensuring clean organized workspaces. Support building occupant moves or office reorganizations when required. Unload weekly paper deliveries and manage storage placement. Follow all site safety protocols and maintain a secure work environment. Perform other duties as assigned by management. Qualifications High school diploma or GED required. 1-2 years of related experience in print/production mailroom or office services. Basic computer proficiency including MS Office Suite. Knowledge of copier equipment printers and basic troubleshooting preferred. Familiarity with shipping/receiving procedures and warehouse handling. Basic understanding of electronics preferred. Strong verbal communication and customer service skills. Ability to lift up to 50 lbs and stand for extended periods. Valid drivers license may be required upon conversion to permanent role. Skills Print Production & Copy Operations Mail Processing & Distribution Shipping & Receiving Basic Computer Skills (MS Office) Troubleshooting & Problem Solving Customer Service & Communication Quality Control & Record Keeping Inventory & Supply Management Filing Document Imaging & Scanning Required Skills:Mail ProcessingBasic Computer Skillscopier equipmentprintersmailroom Key Skills Computer Hardware,Mac Os,Manufacturing & Controls,Root cause Analysis,Windows,Customer Support,Remote Access Software,Operating Systems,Encryption,Remedy,Chemistry,Cerner Employment Type : Full Time Experience: years Vacancy: 1