Senior Operations Manager at WM

DescriptionI. Job SummaryThis role is responsible for Onboarding Developing Coaching Mentoring and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.II. Essential Duties and ResponsibilitiesOnboardingNew Route ManagersEnsuring new frontline employees have tools instruction and feedback for successful daily dutiesMeet with new frontline employees daily to ensure consistent communication and support of onboardingDevelopingProvide timely and consistent touchpoints with frontline employees.Regular review of best practices to enhance daily performanceFocus on understanding and progress of frontline employee career goalsCoachingIdentify and address improvement opportunities and collaborate with frontline employees to ensure continued successActively practice and seek feedback on coaching conversations.MentoringLead by example to ensure safety practices are paramount with each employeeTeaching and developing an understanding of the WM WayPerformance ManagementConducts Root Cause Investigations for all injuries and incidents ensuring consistent discipline and retraining.Documents and maintains records required by regulatory agencies such as the Department of Transportation.Reviews and audits documentation related to route operations on a daily basis (e.g. DVIRs driver time and attendance open tickets) following up where appropriate.Visits customers and customer sites to evaluate and resolve safety issues seeking service alternatives where appropriate.III. QualificationsA. Required QualificationsAssociates Degree (accredited)High School Diploma or GED (accredited) and two (2) years of relevant work experience.2 years of relevant work experience (in addition to education requirement)Must be at least 18 years of ageLegally eligible to work in the country where the position is locatedDrivers License Valid Drivers LicenseB. Preferred QualificationsIV. Physical RequirementsListed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the jobCombination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.V. BenefitsAt WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for please click Apply.Required Experience:Manager Key Skills Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1