Senior Operations Process Consultant -Corporate Mortgage Finance at Huntington

Corporate Mortgage Finance Senior Operations Process Consultant

The Corporate Mortgage Finance Senior Operations Process Consultant is a senior level position that will handle the configuration and administration of the warehouse lending platform as well as assisting with managing complex projects for the Corporate Mortgage Finance (CMF) business. This individual will provide advanced and specialized consultative support to CMF customers other and colleagues for assigned business processes and/or system(s) that are complex and highly impactful to the business. This position will report to the Head of CMF Operational Strategy and Execution Duties Include:

Develop strong relationships with customers focusing on how our products and processes can help them be successful

Maintain in-depth knowledge of business processes and applications and stay current in operational and product elements, methodologies and trends related to the assigned area(s)

Analyze existing processes and identifies technical or procedural improvements to create operational efficiencies, quality and compliance

Recommend and implement business practices to optimize use of business process/system(s)

Configure warehouse system for new client and new product set ups

Triage, analyze, track and resolve operational, system-related and customer issues. Engage with vendor of core system as necessary for resolution

Create business requirement documents for new initiatives, products and process changes

Redesign process workflows as necessary to adapt to product, service or technology changes

Plan and execute a variety of initiatives. Initiatives may include process improvement, process redesign, change management, etc. including working with cross functional business partners

Manage user acceptance testing for line of business, overseeing resource allocation, test scenario drafting, writing test script, test execution and communication with stakeholders at all levels of the organization

Manage mapping of data elements from core system to the bank's data warehouse ensuring accuracy and compliance with data governance

Manage vendor relationships, negotiate statements of work, approve vendor invoices

May lead a small team of Operations Process Consultants

Performs other duties as assigned

Basic Qualifications:

Bachelor's degree. 5 or more years of Mortgage Finance experience may be an acceptable alternative to a completed bachelor's degree

3 years or more experience with Microsoft Office Suite

Minimum 10 years of warehouse lending experience configuring business and client rule in a warehouse lending system

3 or more years of experience configuring ProMerit platform

Preferred Experience:

Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams

Strong leadership abilities and the ability to drive change and influence others

Exempt Status: Yes

Workplace Type: Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Huntington is an Equal Opportunity Employer.