Senior Order Ops Analyst, Spectrum Business at SPECTRUM

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Do you excel at transforming complex order operations into seamless and accurate results? As a Senior Order Operations Analyst at Spectrum, you will analyze and process large, multifaceted orders while mentoring your team and driving efficiency in Service Delivery. Your expertise will ensure timely implementation and elevate the order-to-cash process, making a measurable difference in client satisfaction and overall organizational performance.How You Will Make an ImpactAnalyze and process post-sale orders for complex products and multiple locations to ensure timely and accurate account managementCollaborate with internal departments to maintain service level objectives and execute service implementation within client time framesGather and assess data to diagnose order issues, providing recommendations and solutions to Order Operations leadershipEngage clients to clarify order details, including contract revisions and regulatory documentation for voice servicesIdentify and propose enhancements to processes, systems and tools to elevate order implementation and efficiencyMaintain proficiency in billing processes and analyze performance metrics to drive improvementsMentor, train and serve as a backup to the team lead while staying informed on departmental procedures and guidelinesPartner with local exchange carriers to resolve order issues and secure firm order confirmation for telephone number transfersWorking ConditionsOffice environmentFlexibility to work extended hoursWhat You Will Bring to SpectrumRequired QualificationsEducationAssociate degree or technical school, or one year of related experience and/or training, or an equivalent combination of education and experienceExperience3+ years in customer service, order entry or order management2+ years of data entry experience2+ years of advanced telephony or data industry experience2+ years of project management or coordination experience2+ years of experience with Salesforce or similar CRM tool2+ years in telecommunications or cable industrySkillsRead, write, speak and understand EnglishProficiency in all Order Operations processes and business rulesAbility to maintain confidentiality of customer and business dataProblem-solving skills with adaptability to limited standardizationStrong organizing, prioritization and decision-making abilitiesRelationship-building skills for effective teamwork across departmentsWork independently and mentor othersProject and task management with attention to deadlinesProficiency in MS Office, including Excel, Word and PowerPoint with aptitude for new databasesUnderstanding of Spectrum's fiber and coax-based product and service offerings SSU309 1 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.