Senior Patient Access Representative | 40hrs/week at Sanford Health

Sanford Health Careers

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: Black Hills WY Surg Ctr

Location: Gillette, WY

Address: 1307 W 3rd St B, Gillette, WY 82716, USA

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $18.25 - $25.50

Job Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following:

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
Responsible for resource management and resolving conflicts.
Serves as a liaison between provider and supporting providers.
Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
May perform registration duties and work the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work independently, as well as part of a team.
Must always maintain confidentiality of sensitive information.
Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Must demonstrate proficiency in computer skills and use of multi-line telephone.

Registration

Greet patients & verifies demographics

Creating, scanning & routing documents or electronic forms

Inform patients what the document is & capture signatures on necessary paperwork

Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

Collects co-payments, pre-payments, and payments on account balances

May work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule

Obtain and coordinate referrals & conduct pre-authorization

Arrange interpreter services

Check patients in/out

Operate multi-line phone

May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties May Include

Preparation & coordination of charts

Organize supporting provider documents

Initiation & collaboration of patient financial assistance

Track patient visits & health information management on patient accounts

Compile, distribute, administer, and score assessments

Coordination of Telemed appointments

Reminder calls for appointments

Hospital admission

Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.

Previous medical office experience preferred.

Prior electronic medical records (EMR) experience is preferred.

Must have knowledge of medical terminology; customer service skills essential.

Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.

For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected].

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0252238

Job Function: Revenue Cycle