Senior Patient Family Relations Specialist at Mass General Brigham

Site: The Brigham and Womens Hospital Inc.Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummary:Responsible for fostering positive relationships between the organization and its patients and their families. This role involves addressing concerns enhancing patient satisfaction and ensuring that patient and family feedback is effectively communicated to leadership to improve care quality.Does this position require Patient Care YesEssential Functions: Act as a liaison between patients families and hospital staff to address concerns and resolve issues related to patient care and services. -Conduct interviews and gather feedback from patients and families to assess their experiences and satisfaction levels.-Develop and implement programs and initiatives aimed at enhancing the patient and family experience within the hospital. -Collaborate with clinical and administrative departments to ensure that patient and family needs are met and that feedback is integrated into operational improvements. -Provide education and support to patients and families regarding hospital services resources and policies. -Prepare reports and presentations for hospital leadership on patient satisfaction trends concerns and improvement initiatives.QualificationsEducationBachelors Degree Healthcare Administration required or Bachelors Degree Related Field of Study required or Masters Degree Related Field of Study preferredExperienceExperience in patient relations healthcare customer service or a related role preferably within a hospital setting 3-5 years requiredKnowledge Skills and Abilities- Exceptional ability to build rapport with patients and families demonstrating empathy and understanding.- Strong problem-solving skills and the ability to mediate and resolve conflicts effectively.- Excellent verbal and written communication skills for interacting with diverse stakeholders.- Ability to analyze feedback data and identify trends to inform quality improvement initiatives.- Strong organizational abilities to manage multiple cases and projects simultaneously.Additional Job Details (if applicable)Remote TypeOnsiteWork Location75 Francis StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$69596.80 - $101202.40/AnnualGrade7At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .Mass General Brigham Competency FrameworkAt Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.Required Experience:Senior IC Key Skills Apache Tomcat,C++,Administration Support,LNG,Hotel Front Office Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 69596 - 101202