Senior Platform Engineer at Gladly

About Gladly:Uniquely powered by Customer AI Gladly is the only CX platform that puts the customer not tickets at the center of every conversation. Trusted by the worlds most customer-centric brands including Crate & Barrel Ulta Beauty and Tumi Gladly delivers radically efficient and radically personal was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly every conversation feels uniquely tailored and instantly responsive emotionally intelligent and operationally precise deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI uniquely designed to maintain a single continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at.he OpportunityWere looking for a Senior Platform Engineer who combines expertise in developer tooling and productivity with strong platform engineering skills. Youll build the infrastructure and tools that make our engineering teams more productiveCI/CD pipelines deployment workflows and developer tooling that delights.You understand that great infrastructure isnt just reliable and scalableits intuitive and empowering. Youve built or improved CI/CD systems created developer tools teams love or championed better developer experiences. You think about infrastructure from the developers perspective and eliminate friction and toil.Youll take ownership of key tooling projects while building your platform engineering breadth. Lead technical projects spanning 2-3 engineers drive improvements affecting the entire organization and develop the technical leadership skills that define staff-level engineers.What Youll Do on the TeamOwn and evolve CI/CD infrastructurereduce build times improve deployment reliability implement progressive rollouts and make releases fast and stress-freeBuild developer tooling and automation that eliminates toilCLI tools deployment automation self-service capabilities and intuitive abstractions over complex infrastructurePartner with product engineering teamsgather feedback understand workflows and co-design solutions theyll loveDesign and maintain Kubernetes infrastructure thats operable debuggable and accessiblemaking container orchestration intuitive while ensuring reliabilityOperate and improve cloud infrastructure (AWS primary multi-cloud with GCP/Azure) supporting AI workloads and rapid growthLead technical projects spanning 2-3 engineersdefine roadmaps recommend approaches coordinate work and ensure deliveryA Few Projects You Could Be Working OnOwning CI/CD infrastructure evolutioncutting build times from 20 minutes to 5 minutes while increasing reliability and test coverageBuilding comprehensive developer toolingcreating CLI tools that let engineers deploy services check logs and manage infrastructure with simple commandsArchitecting self-service deployment capabilitiesenabling product teams to deploy feature branches to test environments automatically complete with monitoring and cleanupDesigning local development improvementsmaking it easy for engineers to run services locally that mirror production behaviorCreating observability and monitoring toolingbuilding dashboards and alerts that help engineers understand system health and debug distributed systemsWhat Youll Bring to the Team5-8 years of platform/infrastructure/DevOps engineering experience with a track record building and operating production systems at scaleStrong CI/CD and developer tooling expertiseyouve built owned or improved deployment pipelines and developer tools understanding what makes them fast reliable and developer-friendlyDeveloper empathy and product thinkingyou consider how infrastructure decisions impact engineering velocity and work to improve developer experienceAbility to lead initiatives independentlyyou identify problems design solutions build consensus and deliver results with autonomyStrong platform engineering foundationyou operate effectively across cloud architecture infrastructure automation containerization and distributed systemsProduction Kubernetes experienceyou operate troubleshoot and optimize K8s and can build abstractions that make it accessibleCloud architecture skills (AWS strongly preferred) and infrastructure-as-code proficiency (Terraform or similar)you design resilient systems and think in codeScripting and automation skills (Python Bash Go or similar) and strong communicationyou automate toil build tools and explain technical decisions clearlyNice to have:Software development experience in Go Python or can write production-quality code when building toolsTrack record of building developer tooling or internal platforms that achieved high adoption and measurably improved team productivityExperience with observability platforms (Datadog Prometheus Grafana) or service mesh technologiesFamiliarity with AI/ML infrastructure requirements or local development environment toolsCompensation:$134000 to $186000 per annum base salary equity benefitsFor cash compensation we set standard ranges for all U.S.-based roles based on function level and geographic location benchmarked against similar stage growth order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.Why Join GladlyAt Gladly were not just building softwarewere transforming an industry. We take a people-first approach both in our product and our culture. When you join us youll enjoy:Competitive salaries stock options and comprehensive benefitsGenerous paid time off parental leave and home office stipendsA fully remote work environment with opportunities for in-person team gatheringsA strong commitment to professional growth and an inclusive workplace where diverse perspectives thriveAt Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customer-first mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.Required Experience:Senior IC Key Skills APIs,C/C++,Computer Graphics,Go,React,Redux,Node.js,AWS,Library Services,Assembly,GraphQL,High Voltage Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 134000 - 186000