Senior Product Associate, Card Account Management at JP Morgan Chase

Join a team at the forefront of digital innovation, where your work directly shapes how millions of customers experience Chase Credit Cards. This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes. If you're passionate about empowering customers and building world-class digital experiences, this is your next career move.As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships. Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape.Job responsibilitiesDevelop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilitiesLead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutionsOwn, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value propositionCollaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing onesIntegrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisionsChampion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channelsDefine, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offsManage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communicationRequired qualifications, capabilities, and skills3+ years of experience in product managementStrong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiencesProven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholdersWorking knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog managementDemonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development frameworkPreferred qualifications, capabilities, and skillsExperience in credit cards, digital banking, or fintechOutcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmapStrategic thinking skills with the ability to inspire confidence and collaborate effectively with technology and business stakeholdersPassion for digital channels and an interest in the evolving customer experience landscapeApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies. Full timePosting Date: 2026-06-29