Senior Product Consultant at Thomson Reuters

Senior Product Consultant

The Senior Product Consultant will serve as a dedicated technical resource to facilitate pilot conversions, support early-stage product onboarding (from Beta stage to General Availability), oversee minor technical restructuring, and provide robust support to post-sales teams. The role is designed to ensure seamless implementation and ongoing technical guidance for Audit Intelligence customers.

This role is ideal for someone with a strong accounting foundation who is passionate about helping audit and assurance teams modernize how they work. You may come from public audit, accounting advisory, finance transformation, and have SaaS experience at a financial tech company. We're looking for a solution-oriented, strong technical, highly organized, customer-oriented candidate.

About the Role

In the role of Senior Product Consultant, you will:

• Pilot Conversion: Lead and coordinate the technical aspects of converting pilot customers into fully onboarded clients, ensuring smooth transitions and successful outcomes.
• Early-Stage Product Onboarding: Guide customers through the onboarding process, particularly during Beta stage releases, and facilitate their progression to General Availability (GA).
• Technical Restructuring: Perform minor restructuring of technical setups to optimize performance, integration, and scalability for customers.
• Post-Sales Team Support: Act as a technical advisor and problem solver for post-sales teams, addressing issues that fall outside the typical remit of Product Support and Professional Services.
• Act as a Subject Matter Expert that spearheads internal training and design educational content to elevate the Customer Success Team's product expertise, focusing on effective positioning, objection handling, and articulating the unique value proposition of the products.
• Build customer trust by being responsive, thoughtful, and solution-oriented.
• Contribute to product improvement by surfacing customer feedback, participating in feature testing, and identifying usability gaps and enhancement opportunities.
• Other duties assigned by leadership.

About You

You are a fit for the role of Senior Product Consultant if you have:

• 5-8 years of experience, blending public accounting expertise with SaaS implementation or customer success roles.
• Strong technical acumen, with the ability to troubleshoot complex issues and restructure technical setups as needed.
• Proven track record in delivering hands-on implementation and training to customers.
• Excellent communication skills, capable of translating technical concepts into actionable guidance for customers and internal teams.
• Customer-focused mindset, dedicated to ensuring successful product adoption and ongoing satisfaction.
• BA/BS degree in Business Administration, Accounting, Finance or relevant fields.

Nice to Haves:

• Experience in Big 4, SaaS, or at a technology company is a plus.
• CPA License is a plus, but not a requirement

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $115,300 USD - $214,100 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.