Senior Product Manager, Dashboard Experience at Cloudflare

About UsAt Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!Available Locations: Atlanta US Austin US Denver US New York US Seattle US Toronto Canada Washington DC US Lisbon Portugal London UKAbout UsAt Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!About the RoleCloudflares Dashboard plays a central role in helping Cloudflare reach $5 billion revenue in the next few years and to accelerate our mission of helping to build a better Internet. As the product manager leading the Cloudflare Dashboard you will be a technical leader that pushes the boundaries of growth prototyping and customer experience in order to measure and grow the engagement of customers and prospects with our products and with Cloudflare itself.Problems you may face:Whats the best way to set up our customers for success and show them the magic of Cloudflare when there are dozens of jobs-to-be-done and use cases How do we do that while elevating the craft and customer experience for everyone at the same timeHow can the dashboard provide individual product teams at Cloudflare with a powerful canvas to deliver world-class experiences Can we maintain a tech stack and common design language that empowers teams to build great experiences rather than constrain themCan we simultaneously educate customers about our products convince them to pay then onboard and upsell them to new offerings as well as encourage them to onboard their colleagues and friendsCan we manage adjacent cost drivers like customer support and outbound sales Can we be confident that moving the needle on these fronts is doing more good than harmAs the Senior Product Manager Dashboard youll partner with a committed set of engineering design and go-to-market teams as well as product teams from around the company to meet these challenges. At the same time youll be expected to contribute to a high performance culture and citizenship at Cloudflare - sharing your knowledge and energy to accelerate the organization.Key CompetenciesWe want to find someone who is curious can learn quickly think creatively and work cross-functionally with engineering design and other teams. A few key responsibilities:First-class execution and impact: Gets things done and has a track-record of driving excellence and impact.A/B experimentation and prototyping: High velocity tests and prototyping to maximize learnings. Comfortable with to prototype ship and measure progress continuously.Product sense and strategy: Have world-class UX sense and a high bar for craft. Define and communicate the vision and strategic direction for the Cloudflare Dashboard prioritizing investment in specific high-leverage platform capabilitiesRoadmap prioritization: Develop and maintain a product roadmap that balances short-term dashboard improvements with projects that contribute to the long-term strategic visionData-informed decisions: Run thoughtful experiments create dashboards to analyze user behavior and experiment results and collaborate with the business intelligence team to analyze backend metrics impacted by new dashboard featuresVoice of the customer: Conduct qualitative user research through customer calls and surveys to understand the needs workflows and challenges of different Cloudflare Dashboard users. Additionally gather feedback internally from various channels and customer-facing teams to develop insights on customer challenges and new product requirementsCross-functional partnership: Collaborate with engineering product design and context experience design to draft and review product requirement documents design specs and engineering specs. Also partner with marketing sales customer support business intelligence and other cross-functional teams to ensure successful product launches user adoption and experiment analysisBonus PointsUnderstanding the modern UX stack with enough fidelity to hold your own with engineers will be highly beneficial. An engineering background would be helpful. An alternate source of credibility on this front might come from having developed a web property yourself.Data-fluency - there is no team of analysts at Cloudflare. Can you work directly with data yourself to build confidence in your views and can you use that same data to persuade othersAt Cloudflare its pretty helpful to understand how the Internet really works at layers 2 through 7. If you dont have this be prepared to speak with mastery about another realm of similar complexity.CompensationCompensation may vary based on location and level. This role is eligible to participate in Cloudflares equity (RSU) program.New York Seattle & Washington D.C. estimated salary: $192000 - $234000 (Senior Level)Austin & Colorado estimated salary: $170000 - $208000 (Senior Level)EquityThis role is eligible to participate in Cloudflares equity plan.BenefitsCloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.Health & Welfare BenefitsMedical/Rx InsuranceDental InsuranceVision InsuranceFlexible Spending AccountsCommuter Spending AccountsFertility & Family Forming BenefitsOn-demand mental health support and Employee Assistance ProgramGlobal Travel Medical InsuranceFinancial BenefitsShort and Long Term Disability InsuranceLife & Accident Insurance401(k) Retirement Savings PlanEmployee Stock Participation PlanTime OffFlexible paid time off covering vacation and sick leaveLeave programs including parental pregnancy health medical and bereavement leaveWhat Makes Cloudflare SpecialWere not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.Sound like something youd like to be a part of Wed love to hear from you!This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.Required Experience:Senior IC Key Skills Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams Employment Type : Full Time Experience: years Vacancy: 1