Senior Product Owner (Reston) at Hudson IT and Manpower

SENIOR PRODUCT OWNER ServiceNowPurposeServes as the primary liaison between client stakeholders and internal delivery teams, ensuring ServiceNow-based solutions drive measurable customer and business outcomes. Represents the customer voice during roadmap planning, backlog prioritization, and feature development, while supporting adoption, process improvement, and long-term relationship management.Essential Functions70% Customer Adoption & Value DeliveryGuide customers through discovery, adoption, and post-adoption support.Conduct deep-dive requirement sessions and map workflows to ServiceNow capabilities.Analyze feedback, user behavior, and KPIs to optimize customer adoption.Act as the accountable owner for customer success and operational enablement.10% Customer Engagement & CommunicationServe as the primary customer contact for updates, onboarding, and solution usage.Collaborate with technical teams to translate MVPs into detailed user stories.Provide education, training, and post-adoption performance reviews.10% Agile & Team EnablementPromote Agile mindset, coach new team members, mentor Product Owners.Support process improvements that enhance delivery agility and efficiency.QualificationsBachelors degree (or +4 yrs experience in lieu).6+ years in IT/business analysis, development, systems analysis; or 4+ years Product Owner experience.Experience with ServiceNow implementation and workflows.Healthcare experience preferred.SkillsStrong communication & stakeholder managementKnowledge of Agile, product lifecycle, business process analysisAbility to analyze/solve complex problemsAdvanced MS Office skillsCertifications (Preferred)Certified Scrum Product OwnerServiceNow product certifications