Senior Reliability Engineer (SMS) at SAP

We help the world run better At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.Due to the potentially classified nature of our work your willingness is required to subject yourself to a governmental security clearance process.We help the world run betterAt SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together they changed enterprise software and reinvented how business was done. Today as a market leader in enterprise application software we remain true to our roots. Thats why we engineer solutions to fuel innovation foster equality and spread opportunity for our employees and customers across borders and cultures.SAP recently decided to combine and harmonize all SAP Sovereign Cloud offerings establishing an end-to-end process for the Public Sector and regulated industries. The newly created Global Sovereign Cloud Delivery & Operations business unit is part of SAP Customer Services and Delivery with responsibility across the relevant Sovereign Cloud portfolio of SAP. Global Sovereign Cloud Delivery & Operations is collaborating closely with all Board areas to establish a harmonized scalable and consistent offering with transparent and standardized deliverables.YOUR FUTURE ROLEWe are looking for aSenior Infrastructure Development Engineerwithin theShared Management Servicesgroup in theSovereign Cloud Technology & Engineeringunit of the newly formedCustomer Services & Deliveryboard area.In this role you will become a member of the Technology and Engineering team. You will be engaging with existing SAP Sovereign Cloud engineering and operations experts across a globally distributed team of highly motivated engineers responsible for the design development deployment upgrade and lifecycle management of the Sovereign Cloud Shared Management Services foundational platform and services.You will inspire innovation and drive execution of disciplined and standardized processes and tools address mission-critical capability gaps and opportunities for maximized efficiency. You will help identify trade-offs in deployment plans and any key day-to-day operational decisions impacting infrastructure investments significantly. You will drive and manage backup and disaster recovery drills to ensure failure readiness.You will help the team to operate and improve our existing foundation and provisioning approach create best practices and innovate new options for the SMS. You need to ensure the teams knowledge base is kept consistently up to date with native hyperscaler capabilities and modern infrastructure management tools. To do so you will help to understand and document existing SAP Sovereign Cloud assets and processes. Starting from this status quo you will design concepts for our infrastructure management on the global scale.This will involve significant coordination with the global Sovereign Cloud operations and engineering teams our regional teams and our hyperscaler provider partners.WHAT YOU BRINGAbility to manage ambiguities while being innovative and collaborativeTechnical skill and knowledge in various technologies tools procedures and programming languages used by development and operations and the willingness to learn new topics quicklyAbility to take a technical approach to design specifications of our large-scale networkStrong technology skills and the willingness to learn new topics quicklyStrong analytical research and problem-solving skillsInherent drive to produce high quality output and standards in your approach to your workSupport new and existing cloud services through Terraform and/or Ansible.Proven ability to troubleshoot complex authentication issuesMethodological and conceptual skills paired with analytical thinkingCandidate must be able to produce documentation for processes and proceduresProven ability to deliver against challenging timelinesStrong communication and interpersonal skillsStrong cultural awareness and intercultural competenciesAbility to build trusted relationshipsCreative can-do positive attitudeProven ability to deliver against challenging timelinesPersistence self-motivation and willingness to work under pressureAbility to function independently yet collaboratively within a diverse team (good team player)Proven ability to work and lead in cross-architecture teamsCapability to influence without formal authorityAbility to lead and mentor junior engineersEnglish (fluent) required German is a plusKnowledge of SAP and the SAP solution portfolio is a plusCORE TASKS MAY INCLUDECollaboration with engineering and project management as well as other service groups to ensure user and operator needs are considered in new products/releasesDefinition of operations model/operational processes and proceduresProduction of documentation for processes and proceduresDefine and execute technical tasks with a moderate level of complexity independently within the assigned functional areas of responsibilityProduction of documentation for processes and proceduresContribute to operations model/operational processes and proceduresCommunicate clearly in a way others can understandCommunicate relevant messages in a timely mannerwith constructive feedback to colleagues & managersImprove system landscape support in the assigned functional areas of responsibilityIndependent assurance of effective system operations along the software lifecycleSupport knowledge management in the team and between operations and developmentWORK EXPERIENCEVery good understanding of infrastructure and authentication related topicsMinimum 5 years of experience developing managing or deploying technical infrastructure at a global scaleThorough understanding of infrastructure firewalls load balancers storage monitoring security IAM etc. and have experience with orchestration to develop a cloud solutionMinimum 2 years of hands-on experience with infrastructure application or database development.Working knowledge of Ansible Terraform PowerShell CI/CD tools and GIT is requiredUnderstanding ofsecurity technologies e.g. CAs mTLS oAuth SSO Proxy IDP LDAP TLS PKIWAFWorking knowledge of managing Kubernetes environmentsExperience troubleshooting and supporting products on AWS Azure and/or GCP.Experience with Sovereign Cloud or Gaia-X concepts is a plusExperience with infrastructure management of SAP solutions is a plusWe win with inclusionSAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.We win with inclusionSAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 149400 - 253800(USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits.Requisition ID: 426821 Work Area:Software-Development Operations Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations:#LI-HybridRequired Experience:Senior IC Key Skills Kubernetes,FMEA,Continuous Improvement,Elasticsearch,Go,Root cause Analysis,Maximo,CMMS,Maintenance,Mechanical Engineering,Manufacturing,Troubleshooting Experience: years Vacancy: 1