Senior Router at WM

DescriptionRemote Position with virtual and onsite trainingApplicants must reside within the Florida Market area!Routing or Waste Industry experience a plusStrong Communication and Computer Skills preferredShift: 10am - 7pm ET Monday-Friday Rotating Saturdays*I. Job SummaryCommunicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders directs drivers and resolves service issues. Interacts with customers Waste Management customer service sales and operational staff (i.e. Route Managers Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.II. Essential Duties and ResponsibilitiesTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.Works with routing specialists route managers and the service department to optimize complex routesDispatches drivers to calls as they are received using information on customer needs drivers locations and loads and daily factors to balance cost and speed of responseFields incoming calls from customers and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day serviceInitiates outbound calls to customers while drivers are on-site/location resolving pick-up and other issuesTroubleshoots and resolves potential delivery and pick-up problems before they result in service issuesRecords and documents information from Drivers and distributes to appropriate departmentsCommunicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issuesServes as point person for manager; coordinates projects and other tasks as necessaryDelegates work in managers absenceServes as an escalation point for other Dispatchers in the departmentTrain new DispatchersCan be asked to cover all lines of business (Commercial Residential Roll-Off) multiple sites etc. within an areaIII. Supervisory ResponsibilitiesThis job has no supervisory duties.IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job.A. Required QualificationsHigh School Diploma or G.E.D (accredited).2 years Minimum of previous dispatching experience (in addition to education requirements).B. Other Knowledge Skills or Abilities PreferredAdditional or specialized training in transportation logistics or similar area of study; customer service experience in a call-center environment preferred.Computer skills with ability to handle multiple monitors programs and systemsMust be able to communicate effectively and professionally via e-mail telephone and 2-way devicesMust have the desire and ability to learn Waste Management proprietary software applicationsV. Work EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Required to use motor coordination with finger dexterity (such as keyboarding machine operation etc.) most of the workday.Normal setting for this job is: home office setting.The expected base pay rate for this position across the U.S. is $22.50 to $26.00. This pay rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work locationVI. BenefitsAt WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for please click Apply.Required Experience:Senior IC Key Skills Graduate Engineering,Accounts Administration,Building Materials,Customer Support,Horticulture Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 22 - 26