Senior Salesforce Business Analyst CRM TR at ICF

ICFs Digital Modernization Division is seeking a Salesforce Business Analyst to support digital transformation initiatives for federal agencies. Our team delivers modern CRM workflow automation and low-code solutions leveraging Salesforce as a core platform. We partner with industry-leading companies and provide architecture implementation integration analytics and O&M support across mission-critical applications.As a Salesforce Business Analyst you will work closely with product owners architects and developers to design and implement scalable Salesforce solutions. You will serve as the liaison between business stakeholders and the technical team eliciting analyzing documenting and communicating requirements that align with business needs and SFDC platform capabilities. Operating in an Agile environment you will apply strong analytical skills CRM proficiency and knowledge of Salesforce best practices to deliver effective and efficient solutions.Location: Depends on the location of FTE remote if they live at least 50 miles from DC. If not then its 100% onsite at the clients DC office.ResponsibilitiesSalesforce-Specific Responsibilities- Work with stakeholders to understand business processes and translate them into Salesforce capabilities for an existing Service Cloud implementation that is running Grants Management for a Federal AgencyConvert complex business needs into clear Salesforce user stories acceptance criteria declarative solution designs and configuration requirements.Support Salesforce solution design by collaborating with Salesforce Architects and Developers to identify declarative vs. programmatic solutions.Use Agile Accelerator to assist in managing the Salesforce product backlog prioritizing enhancements technical debt and new features based on business value.Develop user stories including specific acceptance criteria that reference Salesforce flows data models object/field definitions integration requirements security requirements and report/dashboard specs.Participate in Salesforce configuration reviews sprint planning grooming and testing activities.Assist with UAT planning and execution validating SFDC functionality and data alignment with requirements.Conduct Salesforce system demos requirement walkthroughs and playback sessions with stakeholders.Create or support the development of Salesforce training materials release notes quick reference guides and end-user documentation.Stay current with Salesforce releases capabilities and industry best practices.General BA & Agile ResponsibilitiesElicit analyze and document business requirements user stories and use cases.Communicate requirements to developers and testers ensuring a clear understanding and alignment.Maintain and prioritize the user story backlog in alignment with Agile best practices.Produce process flows data mapping interface requirements and support testing activities.Contribute to Agile ceremonies and foster a collaborative environment across cross-functional teams.Basic Requirements3 years of experience as a Salesforce Business Analyst or similar role supporting Salesforce implementations.5 years of general Business Analyst experience including requirements elicitation and documentation development.Experience with Salesforce end-to-end implementations or major enhancements.U.S. Citizenship required.Ability to obtain Public Trust clearance.Must reside in and perform all work within the United States.Preferred QualificationsBachelors degree.Salesforce Administrator Certification (ADM-201) preferred additional certs a plus.Experience with SAFe or Agile methodologies.Experience with data modeling or diagramming tools (Lucidchart Visio etc.).Strong analytical communication and problem-solving skills.#DMX24#icfsalesforce#YRU24Working at ICFICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.We will consider for employment qualified applicants with arrest and conviction records.Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.Candidate AI Usage PolicyAt ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:$81094.00 - $137860.00Nationwide Remote Office (US99)Required Experience:Senior IC Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,Business requirements,JD Edwards,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 81094 - 137860