Senior Scrum Master at PNC Bank

Position OverviewAt PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Senior Scrum Master within PNCs Technology organization you will be based in Austin TX Dallas TX or Strongsville OH. The position is primarily based in a location within PNCs footprintPNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Looking for a Scrum Master to lead the delivery of multiple large-scale cross-functional software development projects. This role requires strong leadership strategic planning and hands-on experience in Agile methodologies to drive team performance and deliver high-quality solutions.Key Responsibilities:Manage delivery of multiple complex software development projects across cross-functional teams.Lead and coach Scrum teams on Agile principles values and best practices.Improve team performance metrics including:Increased sprint commitment accuracyBoosted sprint velocity through motivation and continuous improvement.Collaborate with business stakeholders to develop strategic roadmaps using Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).Gather requirements define scope prepare sprint plans allocate resources and establish timelines to meet or exceed project expectations.Facilitate working sessions with technical teams to design solutions for complex requirements.Remove impediments mitigate risks and lead end-to-end project demos release planning and process improvements.Create real-time project status reports using JIRA and Confluence reducing time spent on manual reporting and enabling faster decision-making.Measure and improve DevOps performance using DORA metrics.Deployment frequency improvement from monthly to biweekly.Implement CI/CD pipelines feature flags automated health checks and Splunk alerts.Define and standardize processes:User story templates.Support ticket workflows.Definition of Done checklists.Communication channels for external teams.Qualifications:Proven experience managing Agile software development projects.Strong knowledge of Scrum Agile principles and DevOps practices.Proficiency with JIRA Confluence and CI/CD tools.Excellent leadership communication and problem-solving skills.Ability to drive process improvements and deliver measurable results.Preferred Certifications:Certified ScrumMaster (CSM) or Advanced Certified ScrumMaster (A-CSM)Project Management Professional (PMP)PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionDraws on past experience supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices.Ensures team adherence to Agile principles. Provides coaching to the team(s) including newly formed teams on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters.Organizes and facilitates ceremonies recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities.Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s).PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.Preferred SkillsAgile Methodology Customer Solutions Information Management Organizational Analysis Product Lifecycle Management (PLM) Program Administration Scrum Software TestingCompetenciesAgile Development Coaching Others Conflict Management Design Thinking Group Facilitation Interpersonal Relationships IT Standards Procedures & Policies Listening Planning and Organizing Problem SolvingWork ExperienceRoles at this level typically require a university / college degree with 5 years of industry-relevant experience. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $65000.00 $182000.00Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.Application WindowGenerally this opening is expected to be posted for two business days from 08/19/2025 although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.To learn more about these and other programs including benefits for full time and part-time employees visitYour PNC Total Rewards.Disability Accommodations StatementIf an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.Required Experience:Senior IC Key Skills Dermatology,Communication,Excel,Furniture,Airlines,Jboss Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 65000 - 182000