Senior Service Technician at Cooperidge Consulting Firm

Job DescriptionJob DescriptionCooperidge Consulting Firm is seeking a Service Manager. This is a hands-on leadership role responsible for overseeing field service operations in Boerne, TX. The Service Manager will lead a team of technicians, coordinate daily schedules, and ensure high-quality customer service and technical support. The ideal candidate will have strong technical knowledge of water well systems, excellent organizational skills, and the ability to thrive in a fast-paced, field-based environment.In this role, you will Serve as the primary contact for customers requiring service or installation support Estimate labor and material needs for pump installations and repair projects Dispatch and coordinate daily schedules for service technicians Prioritize jobs and assign technicians based on skill and availability Provide technical guidance and supervision throughout the workday Monitor job progress and ensure timely, high-quality completion Troubleshoot water well system issues remotely and on site Maintain accurate records of service calls, job details, and parts usage Participate in technician hiring, training, and evaluations Oversee service trucks, support equipment, and inventory of parts/supplies Ensure compliance with safety policies and regulations Collaborate with drilling teams and office staff to align workflow and billing Requirements3+ years of experience in service management, dispatch, or technician leadership Strong technical knowledge of residential and public water supply (PWS) well systems, including pumps, tanks, and controls Proven ability to manage and support field service teams or construction crews Excellent communication, problem-solving, and organizational skills Valid driver’s license with clean driving record Ability to work outdoors in a construction environment, lift 50 lbs, and wear appropriate PPE Familiarity with scheduling/CRM software (FieldEdge experience preferred) TDLR Water Well Pump Installer and/or Driller license preferred Bilingual English/Spanish a plus Must have managed a fleet of 3+ trucks/technicians Strong technical acumen in electrical and/or plumbing systems Experience in B2C service environments with customer troubleshooting and business acumenBenefits Competitive hourly wages plus potential quarterly bonuses Comprehensive health, vision, and dental insurance plans Life insurance coverage 401(k) retirement plan with company matching contributions Paid time off including vacation, sick leave, and holidays Opportunities for career growth and advancement Employee discount programs and perks