Senior Student Account Advisor at InsideHigherEd

Position Title:Senior Student Account AdvisorPosition Type:RegularJob Number:SA70924Full or Part Time:full-time 40 hours weeklyFair Labor Standard Act Classification:Non-ExemptAnticipated Pay Range:$29.00-$31.00Pay Range Information:Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.Job Description Summary:Provides detailed and accurate administrative, accounting, collections, and customer service for Chapman University student accounts. Communicates clearly and concisely with all constituents. Manage all student third-party contracts, billing, compliance, and collections. Hybrid is an option once fully trained.Responsibilities:Accurate review and audit of student accounting detailsClearly and concisely identify potential problems and resolve timelyAccurately correct accounting discrepancies to ensure the accuracy of student accounts and month-end statementsResearch and resolve complex student account issues regarding payment plans, monthly billing statements, registration holds, registration drops and adds, and financial aid issues and coordinate resolution with students, parents, and other University departmentsClearly and concisely counsel students and parents on financial agreements with the University based on policy and professional judgment to ensure timely payment and follow-up on past-due accountsCoordinate student account activity and account adjustments with other University departments.Manage third-party agreements, compliance, billing, and collections from various entities.Accurately calculate and process student refunds based on federal and University policy. Assist with approval of refunds.Request stop payment on student refund checks as neededPrepare clear and concise written correspondenceEnsure timely collection calls and follow-upAnalyze student accounts to determine registration eligibility and update proper restriction codes in the systemUpdate and maintain accurate payment and financial aid codes in the systemUtilize ImageNow system as a tool in research account historyUtilize PeopleSoft Campus Solutions system screens efficiently in analyzing student accountsLiaison with various entities, including the Veterans Resource CenterAssist other student account advisors and department assistant and occasionally present at campus events as neededRequired Qualifications:Bachelor’s degree in business, accounting, finance, or a related field preferred; or an equivalent combination of education and work experience.Two years accounts receivable and collections or equivalent experience.Two years of college or equivalent experience in accounting or business-relatedClear and concise oral and written communication skills, problem-solving skills, and demonstrated ability to handle adverse situations with tact and diplomacyGood organizational skills and technical skills and ability to work under deadlines Ability to multitask in a fast-paced work environment and provide timely responses to requests for service.Strong customer service skills and demonstrated ability to work independently, take initiative, and exercise discretion and judgment on matters of significance, and ability to maintain the highest level of confidentiality.Strong team player with the ability to work in a diverse environmentProven experience in concisely gathering and analyzing data, reasoning logically, drawing valid conclusions, communicating those to others clearly and concisely, and making effective recommendations to managementSound interpersonal skills to relate compassionately with others yet with a sufficient detachment to communicate an understanding of issues, rules, procedures, and policies in a clear and concise mannerAbility to prioritize duties and multitask when faced with interruptions, distractions, and fluctuating workloadDesired Qualifications:Experience working for a University or higher education settingKnowledge of state and federal financial aid programsKnowledge of VA in a higher educationDemonstrated experience processing or coordinating U.S. Department of Veterans Affairs (VA) educational benefits (Chapter 33, Yellow Ribbon, etc.), including payment reconciliation, and regulatory compliance in a higher-education settingWorking Knowledge of PeopleSoft Campus SolutionsSpecial Instructions to Applicants:Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis.The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.Minimum Number of References:2Maximum Number of References:3