Senior Technical Support Engineer PLSQL at Global Payment Holding Company

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This RoleProvide accurate and timely technical information advice and assistance regarding the organizations product and services. Respond to inquiries from clients; understand their technical questions assess their needs and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.We are experiencing growth and are seeking energetic enthusiastic smart talented people-oriented professional to join our Global Product Support team and work within a group of technical support engineers who are focused on helping customers be successful adopting and using Inspyrus software.JOB DESCRIPTIONProviding quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environmentTriage troubleshoot and resolve problems reported by customersDebug and test SQL queries that integrate with external data sourcesRespond to and resolve alerts received from our monitoring tool in a timely mannerHave professional written and verbal interactions with customers detailing out solutions to their needsTake ownership of technical issues and work with our services or development groups to resolve complex / advanced issues when necessaryCreate knowledge-based articles and documentation to help other support team members and customers help themselvesWork with our services development and product management teams to help communicate customer needs and urgencyDESIRED SKILLS AND EXPERTISEThe successful applicant will possess the following requirements (items are required unless noted otherwise):Strong SQL and PL/SQL skillsExcellent analysis debugging and trouble-shooting skills and persistence in problem solvingStrong problem-solving skills ability to think through complex problems and come up with creative remediation solutionsStrong analytical capabilityExperience with Oracle Webcenter Capture & Forms Recognition Unix/Linux Oracle DB SQL Developer toolsExperience using APIs such as REST and SOAPExcellent written and verbal communication skillsStrong drive and self-guidance for doing what is right for our customersAdaptable to new processes methods and toolsREQUIRED EXPERIENCEHands-on experience with SQL PL/SQL SQL DeveloperHands-on experience with Unix/Linux including searching log filesHands-on experience using Issue Tracking/Management system like JIRAPreferred Experience Oracle Fusion MiddlewareOracle WebCenter Imaging Java a plus.QUALIFICATIONSBachelors Degree in Computer Science or equivalent experience.Minimum 8 years of relevant experience.Will have to work a rotating on call schedule Thurs afternoon- Sunday afternoon as part of the team.This is a US based role only.Global Payments Inc. is an equal opportunity employer.Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Benefits: Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: pay range for this role is between $95k-$105k per year .The above represents the expected range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.The position listed in this requisition is ineligible for the referral bonus award program.Candidates and applicants are advised they may redact age information from requested items like transcripts resumes and certificates attached to their application for positions that can be performed in Colorado.Please note: As part of our hiring process candidates may be required to complete identity verification. This step helps us maintain a safe and compliant and equitable hiring process. Additional details will be shared if you are selected to move forward in the interviewprocess.#Li- RemoteGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .Required Experience:Senior IC Key Skills Children Activity,Client Servicing,FX,Airlines,Logistics & Supply Chain Management,Manufacturing Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 95 - 105