Senior UX Research and CX Strategist at Mom's Meals

Moms Meals delivers medically tailored meals that help people live healthier more independent lives. As we expand across the Food-as-Medicine ecosystem were building a research-driven organization that turns empathy into evidence and insight into action.Were seeking a founding Senior CX/UX Researcher to create and lead our research discipline establishing the frameworks tools and culture that make customer understanding central to every decision. Youll define the research vision design and execute studies and translate findings into measurable improvements in engagement satisfaction and outcomes.This is a build-it-from-scratch role for a strategic practitioner who can both lead and do shaping how a mission-driven healthcare company learns innovates and delivers meaningful experiences at scale. This position will report to the Head of Product.Salary range: $00Position Responsibilities may include but not limited toBuild the Function: Develop a company-wide research strategy and roadmap. Stand up tools repositories and repeatable processes that scale insight generation and promote evidence-based decisionsLead Research: Plan and execute qualitative and quantitative studies (interviews surveys usability ethnography) that uncover unmet needs and reveal opportunities to improve engagement satisfaction and adherenceAdvance Measurement: Partner with analytics and product to define success metrics and link behavioral and attitudinal data demonstrating clear ROI for research investmentsPrioritize the Experience: Identify friction points across digital and service journeys to reduce cost-to-serve improve retention and increase referral satisfactionDrive Insight to Action: Translate research into actionable frameworks and executive narratives that connect insight decision business result. Influence leaders to prioritize high-impact improvementsPartner Across Teams: Collaborate with Design Clinical and Operations teams to embed insight early in product and service developmentEnable the Org: Coach product and design teams in lightweight research methods cultivating a culture of curiosity empathy and experimentationRequired Skills and Experience8 years in UX CX or Service Design Research within healthcare health tech or other complex service environmentsProven success building or scaling a research function and demonstrating measurable business and user impactExpertise in qualitative and quantitative methods synthesis and storytelling for technical and executive audiencesAbility to connect insight to outcomes across digital clinical and operational experiencesCuriosity empathy and a bias toward practical data-driven actionPreferred Skills and ExperienceBackground in Medicaid Medicare LTSS or SDOH programsExperience in public health anthropology or design strategyResearch with older adults or vulnerable populations; familiarity with HIPAA standardsPhysical RequirementsRepetitive motions that include the wrists hands and/or fingersSedentary work that primarily involves sitting remaining in a stationary position for prolonged periodsVisual perception to perform job including peripheral vision depth perception and the ability to adjust focusWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:Senior IC Key Skills CSS,InVision,Balsamiq,HTML5,Information Architecture,Ux,Usability,Wireframing,UI,Axure,Responsive Web Design,Sketch Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 116644 - 160400