Service Advisor at C. A. Russell Ford

C. A. Russell Ford is seeking a skilled and customer-oriented Service Advisor to join our service department this role youll act as the bridge between our customers and techniciansproviding a positive service experience from drop-off to pick-up.The ideal candidate is friendly organized and thrives in a fast-paced team-driven environment. Prior automotive service experience is preferred but not required for the right candidate.Key Responsibilities:Greet customers in a professional and timely mannerListen to customer concerns and accurately document vehicle issuesPrepare repair orders and coordinate work with service techniciansCommunicate updates to customers throughout the repair processReview service recommendations and estimates with transparency and integrityFollow up with customers after service to ensure satisfactionMaintain accurate records in the dealerships service management systemHelp manage the flow of service drive traffic and appointmentsRequirements:Previous experience as a Service Advisor or in a customer service role preferredStrong communication and interpersonal skillsAbility to multi-task and remain organized in a busy environmentProficiency with dealership software (Reynolds & Reynolds CDK etc.) a plusTeam player with a positive customer-first attitudeValid drivers license and clean driving recordAbility to pass a background checkCompensation & Benefits:Competitive pay structure with incentive opportunitiesHealth dental and vision insurancePaid time off and sick leave401(k)Ongoing training and advancement opportunitiesSupportive team-focused work environmentAbout C. A. Russell Automotive GroupC. A. Russell Ford is a trusted and growing automotive organization committed to delivering exceptional service quality and value. With a strong focus on customer satisfaction and operational excellence we take pride in supporting our employees with a professional work environment opportunities for growth and the tools needed to succeed in todays competitive market.Equal Opportunity EmployerC. A. Russell Ford is an Equal Opportunity Employer. We do not discriminate based on race color religion sex sexual orientation gender identity or expression age national origin disability genetic information veteran status or any other protected status under federal state or local laws.Required Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1