Service Advisor - Mercedes-Benz of Richmond at Murgado Automotive Group

Job DescriptionJob Description\uD83D\uDD27 Service Advisor – Mercedes-Benz of RichmondLocation: Richmond, VAPosition Type: Full-TimeDepartment: ServiceAbout Us: At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promise—and we’re looking for a professional, customer-focused Service Advisor to help us keep it running smoothly.\uD83D\uDE98 What You’ll Do:Serve as the primary point of contact for customers during the service processAccurately document customer concerns and vehicle issuesProvide clear explanations of recommended services and repair timelinesCoordinate with technicians to ensure timely and high-quality service deliveryMaintain communication with customers throughout the repair processEnsure customer satisfaction and build long-term relationships\uD83D\uDC64 What We’re Looking For:Strong interpersonal and communication skillsAbility to multitask and thrive in a fast-paced environmentPrior experience in automotive service or customer service preferredWorking knowledge of vehicle systems and dealership operations a plusProfessional demeanor and a commitment to excellenceValid driver’s license and clean driving record\uD83C\uDF81 What We Offer:Competitive compensation with performance incentivesComprehensive benefits package (medical, dental, 401(k), etc.)Paid training and career development opportunitiesEmployee discounts on vehicles, parts, and servicesA supportive team environment and the prestige of working with a luxury brandReady to elevate the service experience for Mercedes-Benz owners? Apply today and become part of a team that values professionalism, precision, and customer care.This position's pay is largely performance based. If you pursue this career with excellence, you will absolutely be rewarded for it. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.