Ford Service Advisor at Haag Ford Sales

Haag Ford is seeking a motivated individual to become part of our service team as a Service Advisor/Recall this role you will handle scheduling recalls communicating with customers and ensuring technicians complete necessary recall repairs.Job Hours: Monday-Friday 7:15 AM - 6 PM*Job hours may vary depending on the work load of the shopResponsibilities:Handle customer inquiries and complaints relating to the recalls on their vehiclesAbility to transfer the customers concern into the dealership DMS systemRelay information from technicians to customers regarding their vehiclesAddress and resolve customer concerns with their vehicles and services provided by the dealershipDocument and update customer records based on interactionsDevelop and maintain relationships with dealership customersCreate Repair Orders based on open recalls and needed work and communicate that information to the technician.Qualifications:Previous experience in a auto dealer service department is advantageousAbility to build and maintain rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsMust have a valid drivers license and a clean driving recordRequired Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1